Customer Service Representative

2 weeks ago


Ghansoli Navi Mumbai Maharashtra, India TCM Services Pvt Ltd Full time

**Customer Support Representative - US Process**

**Executive CSR - Multiple Openings**

**About the Company -**

TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra, India.

**About the Role -**

We are aggressively looking to strengthen our organization by adding the best available talent to our staff. We’re seeking a Customer Support Representative to connect with prospective clients in the US and ensure they are provided with the right information to collaborate with TCM.

The requirements are to fill multiple openings within the CSR division right from individuals with basic and minimum experience in a client/ customer engaging role to individuals who have managed a team of CSR’s in the past.

Individuals with experience in planning, coordinating and analysing data would be a bonus.

**Responsibilities -**
- Familiarize yourself with all services offered by our company
- On boarding new clients through direct contact by cold calling method and /or attending calls from prospective leads
- Explain the services of the company and its benefits of collaboration
- Provide appropriate quotes to the prospective client to finalize the negotiation
- Complete the client on boarding documentation and handover the client to the next team in process

**Required Skills & Experience**
- Relevant experience in a customer contacting role with ability to negotiate terms and conditions
- Excellent Communication Skills (Written & Verbal)
- Job role requires working in Morning Shift ( 7am - 5pm ~ Mon-Sat)
- Strong Work Ethics
- Good Listening Skills
- Excellent Interpersonal skills
- Strong prioritization skills and works with a sense of urgency, ability to know how to operate with a sense of urgency in a fast-paced and changing environment
- Ability to Multitask
- Data Management skill - MS Office (Word, excel, PPT and Outlook)
- Willing to commute to Navi Mumbai, (Millennium Business Park, Mahape)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Fixed shift
- Morning shift

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



  • Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    Opening for **Customer Service Representative** - Purely voice process | Inbound Voice Process - Customer Service Representative | Inbound Voice Process - Handling Customer Queries | Solving Problem 6 Days Working | 1 Week off Rotational 24\7 Shift timing [ Drop facilities for night shift] **15K in hand to 18k in hand + Attendance allowance +PF +Esic...


  • Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...


  • Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...


  • Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**Urgently hiring for Customer Service Representative profile for Domestic BPO.**_ - **Key responsibilities**:_ - Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing customers with clear instructions to resolve issues. Rerouting...


  • Ghansoli, Navi Mumbai, Maharashtra, India Hexware Full time

    Greeting of the day Opening into "**Customer Services Representative"** **International Voice Process** - Handling customer queries, concern. - HSC/Graduate - Fresher are most welcome - Experience 6 months [Proper documents] - 5 Days Working - Sat/Sun Fixed Off - 8 AM TO 5 PM [FIXED SHIFT TIMING] **Job Types**: Full-time, Permanent **Salary**:...


  • Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company - **TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...


  • Ghansoli, Navi Mumbai, Maharashtra, India Aimplus Staffing Service Pvt Ltd Full time

    As an Inbound Customer Service Representative specializing in query resolution, you will play a crucial role in ensuring a positive customer experience by addressing incoming queries, concerns, and issues. Your primary responsibility will be to provide accurate and timely resolutions through effective communication and problem solving skills. Key...


  • Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra,...


  • Navi Mumbai, Maharashtra, India ARME Consulting Full time

    **Position: Customer Service Representative** **Job type: Full time/ Part time** **Requirements**: - Education: HSC and above - Qualification: Fresher & Experienced - Rotational shift **Job Description: - ** This role involves resolving customer queries through various channels including order calls. As a customer support representative, you will be...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...


  • Navi Mumbai, India Domainzguru Full time

    We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...


  • Navi Mumbai, Maharashtra, India Grownow HR Full time

    Customer Service Representative Salary upto - 28000 in hand Freshers & Experienced both can apply Excellent Communication Skills Required **Job Types**: Full-time, Permanent, Fresher **Education**: - Higher Secondary(12th Pass) (preferred) Work Location: In person


  • Navi Mumbai, Maharashtra, India ASL Full time

    **Job Title: Customer Service representative** **5 days working** **Two week off** **US Shift (FIXED)** **Domain: Work from office** Inbound process No target based Salary : fresher: 15k in hand experience : up to 30k Incentives up to 5000 Cab facility provided **Job Types**: Full-time, Permanent Application Question(s): - Are you an Immediate...


  • Navi Mumbai, India Unifox Global Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...


  • Navi Mumbai, India Glocal Marketing Solutions Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...


  • Navi Mumbai, India Ceorra Technologies Private Limited Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...


  • Navi Mumbai, Maharashtra, India Impact InfoTech Full time

    Role : Customer Service Representative (Inbound) Experience : Min 1 year as a Customer Service Representative Location : Airoli Salary : up to 4 LPA Education : Graduation Notice : 30 days Skills: - Good verbal and written communications skills - Ability to read / listen and understand - Good interpersonal skills **Salary**: Up to ₹400,000.00 per...


  • Navi Mumbai, Maharashtra, India PARADISE EVENTS Full time

    Location - **Navi Mumba**i Process - **Customer Service Representative** Experience - **6 Months Customer Service Exp will be Preferred** Working - 6 Days Working 1 week Off Shift - **Day Shift Only** Education - Grad/UG Both Can apply Salary - **17k Up to 20k Inhand** **Need Good Communication skills in English** Please get in touch with us **Share...


  • Ghansoli, Navi Mumbai, Maharashtra, India Hexaware Technologies Full time

    As a Customer Care Executive will play a crucial role in addressing and resolving customer queries related to Postpaid and Prepaid services. This position requires individuals with a strong background in customer service and effective communication skills. **Responsibilities**: 1. Customer Query Resolution: - Address and resolve customer inquiries and...


  • Ghansoli, Navi Mumbai, Maharashtra, India Fin Bulls Full time

    _**Urgently hiring for Customer Service Representative profile for Domestic BPO in Mumbai.**_ - **Job responsibilities**:_A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Managing incoming calls and customer service inquiries. Providing information about products...