Operations Support
4 weeks ago
**You Lead the Way. We’ve Got Your Back.**
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.
**Roles & Responsibilities**:
Data analysis and presentation-
- Report/Dashboard creation and change management-
- Technical troubleshooting experience-
- Consulting account managers for insights and recommendations-
- Hours of Operations - ability to work in flexible shifts in a 24*5 Hour environment-
- The incumbents should be able to demonstrate personal accountability with high accuracy and productivity standards and should be willing to learn.-
- Build and leverage relationships across a wide range of cross functional teams to ensure seamless**Minimum Qualifications**:
- Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment.- Excellent communication skills both verbal and written
**Preferred Qualifications**:
- Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment.- Data Interpretation, visualization, and reporting- Excellent communication skills both verbal and written- Proven ability to learn new skills in a technical environment - basic technology background is an added advantage.- A team player should possess the skills to work and support team member
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries- Bonus incentives- Support for financial-well-being and retirement- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)- Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex- Generous paid parental leave policies (depending on your location)- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)- Free and confidential counseling support through our Healthy Minds program- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
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