Customer Support Executive
3 weeks ago
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
**Technical Support Responsibilities**:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
**Technical Support Requirements**:
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Shift:
- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- IT support: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
**Speak with the employer**
+91 7041765112
Expected Start Date: 16/04/2023
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