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Customer Support Officer
3 weeks ago
Customer Support Officer/Executive
Customer Support Officer will act as the liaison between our company and its current and
solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core
of every decision and behaviour.
Role & responsibilities
- Responsible and accountable for Customer Satisfaction pertaining to all support activities
for multiple customers.
- Effective customer interaction customers and guiding them about PDS functions as a
brand and its products.
- Build sustainable relationships and engage customers by taking the extra mile
- Being dedicated to customer satisfaction and resolving any concerns that the customer
has.
- Identify customers' needs, clarify information, research every issue, and provide
solutions and/or alternatives.
- Maintain accurate records and document all customer support activities and discussions.
- Assess service statistics and prepare detailed reports on the overall effectiveness of the
customer support functions.
requirements.
- Understanding the unstated needs of the customer, asking relevant questions, and
picking the right time to pitch the recommended solutions.
- Take a customer-focused approach to handle complaints and escalations.
Desired Skills:
- Proven working experience as a customer support executive
- Record of successful customer query handling
- Proficient in maintaining databases/MIS
- Excellent communication skills with English, Hindi & Gujrati Languages
- Excellent analytical, problem solving and organizational skills
- Ability to work independently and handle multiple projects at a time
Qualification & Experience:
- Graduate or Post Graduate
- Degree/Diploma in Business Administration would be an advantage
- A minimum of 5 years’ experience in a similar role.
- Experience in packaging industry would be an add on
Experience: 5+ Years
Location: Varaccha
Timing:9:30-6:30 PM
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 4 years (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7984150962
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