Customer Support Officer
2 weeks ago
Customer Support Officer/Executive
Customer Support Officer will act as the liaison between our company and its current and
solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core
of every decision and behaviour.
Role & responsibilities
- Responsible and accountable for Customer Satisfaction pertaining to all support activities
for multiple customers.
- Effective customer interaction customers and guiding them about PDS functions as a
brand and its products.
- Build sustainable relationships and engage customers by taking the extra mile
- Being dedicated to customer satisfaction and resolving any concerns that the customer
has.
- Identify customers' needs, clarify information, research every issue, and provide
solutions and/or alternatives.
- Maintain accurate records and document all customer support activities and discussions.
- Assess service statistics and prepare detailed reports on the overall effectiveness of the
customer support functions.
requirements.
- Understanding the unstated needs of the customer, asking relevant questions, and
picking the right time to pitch the recommended solutions.
- Take a customer-focused approach to handle complaints and escalations.
Desired Skills:
- Proven working experience as a customer support executive
- Record of successful customer query handling
- Proficient in maintaining databases/MIS
- Excellent communication skills with English, Hindi & Gujrati Languages
- Excellent analytical, problem solving and organizational skills
- Ability to work independently and handle multiple projects at a time
Qualification & Experience:
- Graduate or Post Graduate
- Degree/Diploma in Business Administration would be an advantage
- A minimum of 5 years’ experience in a similar role.
- Experience in packaging industry would be an add on
Experience: 5+ Years
Location: Varaccha
Timing:9:30-6:30 PM
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 4 years (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 7984150962
-
Customer Support Officer
2 months ago
Surat, India Shish Global Solutions Pvt. Ltd. Full time**Role & responsibilities** - Responsible and accountable for Customer Satisfaction pertaining to all support activities for multiple customers. - Effective customer interaction customers and guiding them about PDS functions as a brand and its products. - Build sustainable relationships and engage customers by taking the extra mile - Being dedicated to...
-
Customer Support Representative
4 weeks ago
Surat, India Pro Start Me Full timeJob Description We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you...
-
Customer Support Executive
3 weeks ago
Surat, India La Hagora Full timeMoreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. **Technical Support Responsibilities**: - Identifying hardware and software solutions. - Troubleshooting technical issues. - Diagnosing and repairing faults. - Resolving network issues. -...
-
Customer Support Representative
3 weeks ago
Surat, India Flying Duck Overseas Full time**Customer Service Representative Responsibilities** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Propose potential products or services to top management to gather customer information and analyze customer needs. - Handle and manage surveys in regards to resolving customer service problems. - Keep the...
-
Customer Support Representative
1 week ago
Surat, Gujarat, India Pro Start Me Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an...
-
Customer Support
4 weeks ago
Surat, India CINCOS PLACEMENT SERVICES Full timeJob Title**:Customer Support** Location: Surat **Salary**: Up to 35k Experience: Minimum 2 years **Responsibilities**: - Handle customer inquiries and provide accurate and helpful information about our products or services. - Resolve customer issues, complaints, and concerns in a professional and timely manner. - Assist customers with product orders,...
-
Customer Support
2 days ago
Surat, India CINCOS PLACEMENT SERVICES Full timeJob Title**:Customer Support** Location: Surat **Salary**: Up to 35k Experience: Minimum 2 years **Responsibilities**: - Handle customer inquiries and provide accurate and helpful information about our products or services. - Resolve customer issues, complaints, and concerns in a professional and timely manner. - Assist customers with product orders,...
-
Customer Support
2 weeks ago
Surat, India FlightPath Travel Full timeA customer service Advisor supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Customer Service Responsibilities**: - Maintaining a positive, empathetic,...
-
Customer Support
1 week ago
Surat, Gujarat, India CINCOS PLACEMENT SERVICES Full timeJob Title:Customer SupportLocation: SuratSalary: Up to 35kExperience: Minimum 2 yearsResponsibilities: Handle customer inquiries and provide accurate and helpful information about our products or services. Resolve customer issues, complaints, and concerns in a professional and timely manner. Assist customers with product orders, delivery status, and returns...
-
Customer Support Executive
2 weeks ago
Surat, India VETRON IT SERVICES Full timeMaintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Acknowledging and resolving customer complaints. - Knowing our properties and services we provide inside and out so that you can answer questions. - Keeping records of customer interactions, comments, and complaints. -...
-
Customer Support Representative
3 weeks ago
Surat, Gujarat, India Pro Start Me Full timeWe are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an...
-
Customer Relationship Officer
4 days ago
surat, India Vistaar Finance Ltd Full timeResponsibilities- Achieving the given target within time limits with the support of BM/CM/Ops- Attending the leads, explaining about the products, procedure and benefits.Addressing all queries of customers.- Initial scrutiny of business of the customers, ability to repay the loan, characterand integrity of the customers.- Collection of documents from...
-
Customer Support Representative
3 weeks ago
Surat, India Talent Optimizer Services Full timeWe are seeking a friendly and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. **Responsibilities**: - Serve as the main point of contact...
-
Customer Support Executive
2 months ago
Surat, India InfyOm Technologies Full timeExp:Fresher We are looking for Customer Support Executive with excellent written English communication skills. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support through various communication channels. This role requires flexibility to work in shifts, including weekends and holidays, to ensure...
-
Customer Support Executive
1 week ago
Surat, India VA Mantra Full time**Responsibilities** - Data Entry: Accurately and efficiently record and update information in the database. - Processing Transactions: Handle back office administrative tasks. - Record Keeping: Maintain organized and accurate records of relevant data. - Customer Support: Address inquiries, resolve issues, and provide information to clients. - Documentation:...
-
Customer Support Executive
1 week ago
Surat, Gujarat, India Implies Solution Full timeExperience : Fresher to 6 monthOnly Female preferred.Maintain excellent customer satisfaction and review support tickets for appropriate resolution Provide customer support through phone and chat Work with other departments to resolve customer issues in a timely manner Serve as a point of contact for customer support and complaints Proactively identify,...
-
Customer Support Executive
1 week ago
Surat, India GM Infotech Full timeWe are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 3 PM to 12 AM, ensuring that our customers receive timely support during their...
-
Customer Support Executive
1 week ago
Surat, Gujarat, India InfyOm Technologies Full timeExp:FresherWe are looking for Customer Support Executive with excellent written English communication skills. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support through various communication channels. This role requires flexibility to work in shifts, including weekends and holidays, to ensure...
-
Customer Support Executive
2 months ago
Surat, India Growder Technovations Private Limited Full timeJob role : Logistic Executive (4-6 Yrs Exp) Location, Varachha, Surat **Role & responsibilities** - Responsible and accountable for Customer Satisfaction pertaining to all support activities for multiple customers. - Effective customer interaction customers and guiding them about PDS functions as a brand and its products. - Build sustainable relationships...
-
Customer Support Executive
2 days ago
Surat, India Growder Technovations Private Limited Full timeJob role : Logistic Executive (4-6 Yrs Exp) Location, Varachha, Surat **Role & responsibilities** - Responsible and accountable for Customer Satisfaction pertaining to all support activities for multiple customers. - Effective customer interaction customers and guiding them about PDS functions as a brand and its products. - Build sustainable relationships...