Customer Support Executive
7 months ago
We are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 3 PM to 12 AM, ensuring that our customers receive timely support during their preferred hours.
Key Responsibilities:
- Act as the first point of contact for customers, actively listening to their concerns and resolving issues efficiently and effectively.
- Understand and address customer needs, providing appropriate product information, troubleshooting assistance, and guidance to ensure a satisfactory resolution.
- Maintain a high level of product knowledge to effectively support customers and address inquiries regarding our services and offerings.
- Update customer accounts and records accurately, documenting interactions, inquiries, and resolutions in our CRM system.
- Collaborate with cross-functional teams, including Sales, Technical Support, and Product Development, to escalate and resolve complex customer issues.
- Assist in the continuous improvement of customer support processes by identifying recurring issues and suggesting proactive solutions.
- Uphold company policies and procedures while demonstrating professionalism, empathy, and a customer-centric approach in all interactions.
Key Requirements:
- Previous experience in a customer support or similar role is essential.
- Exceptional spoken and written English language skills are crucial, as the majority of customer interactions will be conducted in English.
- Excellent listening skills to understand and effectively respond to customer inquiries and concerns.
- Strong problem-solving abilities and the capacity to think on your feet to provide timely solutions.
- Empathy and patience in dealing with customers, ensuring a positive customer experience even in challenging situations.
- Ability to multitask and prioritize tasks in a fast-paced environment to meet individual and team targets.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Availability to work the night shift from 3 PM to 12 AM, including weekends and holidays, as required.
- A strong commitment to maintaining confidentiality and handling sensitive customer information with discretion.
**Salary**: ₹110,000.00 - ₹210,000.00 per year
**Benefits**:
- Paid sick time
Schedule:
- Day shift
- Night shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- English speaking: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 8320284922
-
Customer Support Executive
6 months ago
Surat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time**Job Title**: Customer Support Executive **Requirements**: Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous...
-
Customer Support Executive
7 months ago
Surat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time**Job Title**: Customer Support Executive **Requirements**: Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous...
-
Customer Support Executive
3 weeks ago
Surat, India Vidusolutions LLC Full timeJob Title: Customer Support ExecutiveExperience: 0-3 yearsEmployment Type: Full-timeJob Description:We are looking for a motivated Customer Support Executive to deliver excellent customer service and ensure a positive customer experience. The ideal candidate will handle customer inquiries, resolve complaints, and provide efficient and effective support...
-
Customer Support Executive
5 hours ago
Surat, India Complete job Full timeCustomer Support Executive Should be fluent in English 80% will be customer support 20% will be inside sales Need to speak with US clients. Experience: 1-2 Years Shift Timing: 2:30 PM-11:00 PM 5 Days working Location: Pal Adajan Contact: Saumya +91-XXXXXXXXXX **Job Type**: Regular / Permanent **Salary**: ₹15,000.00 - ₹35,000.00 per...
-
Customer Support Executive
4 days ago
Surat, India Resolute Solutions Full time**Job Summary**: **Responsibilities and Duties**: - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) - Provide prompt and accurate feedback to...
-
Customer Support Executive
1 week ago
Surat, India Archana Flowers Full timePosition : Customer support Executive Education : min. graduate join : immediate salary : 9 k to 20 k Skill: Must be English known time : 9 to 6.30 ( every Sunday off) **Salary**: ₹9,168.19 - ₹20,000.00 per month Schedule: - Day shift Ability to commute/relocate: - sarthana jakatnaka varacha, Surat - 395006, Gujarat: Reliably commute or planning to...
-
Customer Support Executive
6 days ago
Surat, India Netizens Technologies Full timeWe have a vacancy for a Customer Support Executive at Netizens Technologies, one of the fastest-growing IT companies in Surat. **Responsibilities**: - Serves customers by providing product and service information and resolving product and service problems. - Answer inbound/outbound calls professionally & provide information about products/services...
-
Customer Support Executive
6 months ago
Surat, Gujarat, India Ompax Lifestyle Private Limited Full time**Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...
-
Customer Support Executive
7 months ago
Surat, India Growder Technovations Private Limited Full timeRole: Customer Support Executive (2-5 Yrs Exp) Job Location : Surat **Customer Care Executive Responsibilities**: - Offer a best customer support or customer care. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service...
-
Customer Support Executive
7 months ago
Surat, Gujarat, India FASHION DREAM Full time**Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...
-
Customer Support Executive
2 months ago
Surat, Gujarat, India InfyOm Technologies Full time**More Than Just a Paycheck: Our Extensive Benefits**: **Your **Foundation**: 12 Paid Leaves + 12 Holidays Get Recharged and Celebrate Festivals with your loved ones. Birthday & Anniversary Leaves Time off to celebrate your special days with your family. Annual Compensation Review Your financial growth is also our priority. **Level **Up**: Monthly...
-
Customer Support Executive
7 months ago
Surat, Gujarat, India GM Infotech Full timeWe are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 9 AM to 6 PM, ensuring that our customers receive timely support during their preferred...
-
Customer Support Executive
3 months ago
Surat, Gujarat, India eZee Technosys Full timeJob Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...
-
Customer Support Executive
3 months ago
Surat, Gujarat, India eZee Technosys Full timeJob Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...
-
Customer Support Executive
3 months ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full timeAs a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...
-
Customer Support Executive
4 months ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full timeAs a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...
-
Customer Support Executive
4 weeks ago
Surat, Gujarat, India DK Infoway Full time**Full job description** Experience: 1-2 years in customer support or a similar role. **Customer Interaction**: - Address customer complaints and provide appropriate solutions within the designated timelines. - Follow up to ensure resolution and maintain high levels of customer satisfaction. **Documentation**: - Document and summarize customer...
-
Customer Support Executive
3 weeks ago
Surat, Gujarat, India refrens.com Full timeCustomer Support Executive **Responsibilities**: - Master all features of our invoicing and payments software to provide accurate and efficient support. - Create and maintain support documents, FAQs, and knowledge base articles for user reference. - Collaborate with the product team to escalate and resolve complex issues. - Ensure timely and effective...
-
Customer Support Executive
7 months ago
Surat, Gujarat, India eZee Technosys Full time**Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...
-
Customer Support Officer
7 months ago
Surat, India Complete job Full timeCustomer Support Officer/Executive Customer Support Officer will act as the liaison between our company and its current and solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behaviour. Role & responsibilities - Responsible and accountable for Customer Satisfaction pertaining to all support...