Guest Relations Executive

6 months ago


Mumbai Maharashtra, India SILA Solutions Pvt. Ltd. Full time

Even though we have listed down the job description, we are dynamic in our approach and some ambiguity with regards to the role & responsibilities, is to be expected. The organization is not hierarchical, even though we do have designations for each role, we expect everyone to roll up their sleeves when required and get the work done.
- **About the Role**:_

**Front Desk Management**:

- Cover the front desk during the building’s set business hours and be an on-site point of contact.
- Greet clients and guests with a warm and welcoming demeanour.
- Ensure all visiting guests are in accordance with Table Space’s guest policy.
- Help the Sales team in organizing site visits for IPCs and potential clients.
- Anticipate member and guest needs before they arise using relevant information collected about clients to enhance and personalize their experience.

**Building Operations and Management**:

- Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
- Ensure quality and upkeep expectations are being adhered to and SLAs signed with each client are met
- Assist with conference room booking, set-up, and reset for employees.
- Assist Client Relationship Manager with Operations-related initiatives.

**Greeting /Point of Contact**:

- Be the first and last point of contact for employees, guests, and vendors.
- Cover the guest reception area during business hours and while supporting occasional after-hours events.
- Provide a world-class guest entry & exit experience to guests of the enterprise company.
- Facilitate a multi-step guest reception process including communication with base-building, registration, and actual visitor engagement.
- Build meaningful relationships with employees and guests through in-person connections.

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you currently based in Mumbai?

**Experience**:

- total work: 3 years (required)

Work Location: In person



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