Client Service Representative(Freshers)
2 weeks ago
**Client Service Representative**
**Experience:
- Freshers + Years**
**Location:
- Mohali, Chandigarh**
**Roles & Responsibilities:
- **
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements & Skills:
- **
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹21,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Night shift
- US shift
Application Question(s):
- What is your current ctc?
- What is your salary expectation?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total working: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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