Client Service Representative(Freshers)

5 months ago


Mohali Punjab, India InfluxService Full time

**Client Service Representative**

**Experience:

- Freshers + Years**

**Location:

- Mohali, Chandigarh**

**Roles & Responsibilities:

- **
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements & Skills:

- **
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹21,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift
- US shift

Application Question(s):

- What is your current ctc?
- What is your salary expectation?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total working: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person



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