Customer Service Representative

3 months ago


Mohali Punjab, India Mind map IT Solutions Full time

We are gauging for a customer service representative to handle customer concerns and to resolve any issues. The role involves evaluating customer inquiries, establishing complaints, and steering customer service across diverse contact platforms. Success in this position requires a calm demeanor in addressing troubled customers, as well as active experience functioning with computers.

**Responsibilities**:

- maintaining a fantastic, empathetic, and professional mind-set closer to clients always.
- Responding right away to purchaser inquiries.
- communicating with customers via various channels.
- Acknowledging and resolving customer complaints.
- knowing our products internal and out so that you can solution questions.
- Processing orders, bureaucracy, packages, and requests.
- keeping facts of consumer interactions, transactions, remarks, and court cases.
- communicating and coordinating with colleagues as necessary.
- providing feedback on the efficiency of the customer service process.
- handling a group of junior customer service representatives.
- make certain consumer pleasure and provide professional customer service.

**Requirements**:

- capacity to stay calm while clients are confused or dissatisfied.
- comfy using computer systems.
- revel in working with customer service.

**Job Types**: Full-time, Fresher

Pay: ₹9,959.91 - ₹40,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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