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Customer Service Representative

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Mohali Punjab, India 360GlobalSeo Full time

Join our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services.

**Position Overview**:
We are seeking a Customer Service Representative to join our team and be the face of our company to our clients. As a Customer Service Representative, you will play a crucial role in delivering outstanding customer service, resolving inquiries, and ensuring a seamless experience for our customers

**Responsibilities**:

- Provide accurate and comprehensive information about our loan products, services, and processes to customers.
- Maintain detailed and accurate records of customer interactions.
- Collaborate closely with other departments to ensure timely and effective resolution of customer requests and issues.

**Qualifications**:

- High school diploma or equivalent; Bachelor's degree preferred.
- Prior experience in customer service, preferably in the financial services industry or related field.
- Excellent communication skills, with a strong command of the English language.
- Ability to empathize with customers and maintain a positive, solution-oriented attitude in challenging situations.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Ability to work in a fast-paced environment, multitask effectively, and adapt to changing priorities.
- Strong problem-solving skills and ability to think critically and analytically.
- Commitment to upholding ethical standards and maintaining confidentiality of customer information.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for career growth and professional development in a supportive and collaborative work environment.

**location**:#Mohali, Phase -8B

Pay: ₹10,000.00 - ₹23,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Evening shift
- Morning shift
- Night shift
- Weekend availability

**Education**:

- Diploma (preferred)

**Language**:

- English (required)

Shift availability:

- Overnight Shift (required)
- Night Shift (preferred)

Work Location: In person