![WKT LOGISTICS PVT LTD](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 weeks ago
A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are scheduled in a timely manner. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times.
Primary Objectives:
- Ensure that all orders and order information /required details are received in an organized and efficient manner
- Ensure that all orders have pick up and delivery appointments
- Ensure that all customer requirements are met
- Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements
- Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events
- Ensure that all POD’s are accounted for and collected in an efficient manner
- Ensuring that all customer relations are maintained in the highest regard
- Ongoing personal/professional development
Dispatch Communication
- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction
- Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch
Customer Service
- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer prior to the occurrence
- Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence.
- Ensures that all pick up and delivery requirements are met to appropriate service levels
- Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed
Skills & Abilities
- Strong English language skills - verbal & written
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Passionate about customer service and delivering high quality service
- Tenacious and energetic
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends and holidays
- Ability to gauge and understand all customers of all kinds
- Ability to satisfy customers requests in a highly efficient manner
Education & Experience
- This position generally requires at least 1 year of related customer service experience.
- System training or experience required
- Company Customer Service training is required
Physical Demands
- Ability to sit for long periods of time
- Ability to view computer screen for long periods of time
Work Environment
- Ability to use a wide range of practical problem solving in a high stress environment
- Ability to work quickly on matters at hand
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
Commuter assistance
Paid sick time
Schedule:
Night shift
Rotational shift
Ability to commute/relocate:
Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
Bachelor's (preferred)
**Experience**:
Customer service: 1 year (preferred)
**Language**:
English (preferred)
Shift availability:
Night Shift (preferred)
Overnight Shift (preferred)
Work Remotely:
No
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
-
Customer Service Representative
2 weeks ago
Mohali, Punjab, India Integgral Corporate Service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...
-
Customer Service Representative
4 weeks ago
Mohali, Punjab, India RCT Full time**Company Description** The Car Club is a group of dealerships located in Mohali district. Our mission is to help customers find the perfect vehicle and provide exceptional customer service. We have a wide selection of inventory at two locations and offer the lowest financing rates in town. Our vehicles are reconditioned in our in-house garage, and we...
-
Customer Service Representative
3 weeks ago
Mohali, Punjab, India Kalyan Business Solutions Full time**Job Profile**: This is a full-time on-site role for a Customer Service Representative at FiveS Digital located in Mohali district. The Customer Service Representative will be responsible for providing support and resolving customer issues, ensuring customer satisfaction, and delivering high-quality customer service. They will also handle customer...
-
Customer Service Representative
4 weeks ago
Mohali, Punjab, India 360GlobalSeo Full timeJoin our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services. **Position Overview**: We are seeking a...
-
Customer Service Representative
3 weeks ago
Mohali, Punjab, India 360GlobalSeo Full timeJoin our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services. **Position Overview**: We are seeking a...
-
Customer Service Representative
1 week ago
Mohali, Punjab, India Qmbitz private limited Full timeNIGHT SHIFT US PROCESS FROM OFFICE **Job Title**: Customer Service Representative **Location**: Mohali, India **Job Type**: Full-time **Job Summary**: **Key Responsibilities**: - Handle and resolve customer complaints, providing appropriate solutions and alternatives. - Follow up with customers to ensure their issues are resolved. - Maintain a...
-
Customer Service Representative
4 weeks ago
Mohali, Punjab, India GNR Global Services Full time**Hiring Customer Service Representatives** **Domain**: - International BPO **Location**: - Mohali **Salary - 24000 to 33000** **Qualification**: 12th/Graduates/PG Good English skills Rotational shifts 5.5 working days only **Responsibilities**: Handle customer's queries through calls or chat Training will be given with salary **Interested can...
-
Customer Service Representative
13 hours ago
Mohali, Punjab, India GNR Global Services Full time**Hiring Customer Service Representatives** **Domain**: - International BPO **Location**: - Mohali **Salary - 24000 to 33000** **Qualification**: 12th/Graduates/PG Good English skills Rotational shifts 5.5 working days only **Responsibilities**: Handle customer's queries through calls or chat Training will be given with salary **Interested can...
-
Customer Service Representative
4 weeks ago
Mohali, Punjab, India DBU Centre of excellence Full time**Customer Service Representative** - Co-ordinate with Associates/Education Partners - Attend queries & resolve them - Provide Course information to students, Centers - Documentation work for admission process - Customer Service/ Customer Retention - Maintain daily records **Desired Criteria**: - Any Graduate - Good communication skills - Problem resolving...
-
Customer Service Representative
2 days ago
Mohali, Punjab, India DBU Centre of excellence Full time**Customer Service Representative** - Co-ordinate with Associates/Education Partners - Attend queries & resolve them - Provide Course information to students, Centers - Documentation work for admission process - Customer Service/ Customer Retention - Maintain daily records **Desired Criteria**: - Any Graduate - Good communication skills - Problem resolving...
-
Customer Service Representative
4 weeks ago
Mohali, India Wheel King Trans Haul Inc. Full timeA Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery...
-
Customer Service Representative
1 week ago
Mohali, India Wheel King Trans Haul Inc. Full timeA Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery...
-
Customer Service Representative
2 weeks ago
Mohali, India Penta IT Solutions Full time**CUSTOMER SUPPORT REPRESENTATIVE** **ABOUT THE COMPANY**:Penta IT Solutions Pvt. Ltd. is a leading B2B services company that provides outsourcing insurance services and foreign accountancy solutions. We commit to utilising technology to boost business productivity and conserve time and resources. We offer back-end services such as Foreign Accounting and...
-
Customer Service Representative
3 weeks ago
Mohali, India SRP US Logistics Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...
-
Customer Service Representative
2 weeks ago
Mohali, India WKT LOGISTICS PVT LTD Full timeA Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery appointments are...
-
Customer Service Representative
3 weeks ago
Ludhiana, Punjab, India Design Indya Advertising Pvt. Ltd. Full time**Company Description** Design Indya Advertising Pvt. Ltd. is an integrated media agency with its Head Office in Ludhiana, Punjab & Corporate office in Noida, UP. Since its establishment in 2008, Design Indya has become one of the fastest-growing agencies in the country, with a nationwide presence. We are known for our culture of client servicing and brand...
-
Customer Service Representative
3 weeks ago
Mohali, India I way solutions Full timeurgently hiring for Customer service representative for international BPO for mohali location **chat & voice process are there,No sale profile,only customer service** **Good salary** **Sitting profile,Customer service profile both voice & Non voice..** **for more information call at the given no.** **Free Placement,No Fee to be paid..** **Salary**:...
-
Customer Service Representative
2 weeks ago
Mohali, India Biorev LLC Full timePFB the detail. **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - Graveyard Shift - 12 PM to 10 PM CST (10:30 PM to 8:30 AM) **Working Pattern**: - 6 days working pattern in Summer - 5 days working pattern in Winter, Saturday OFF **Note: No Pick & Drop facility...
-
Customer Service Representative
2 weeks ago
Mohali, India 360GlobalSeo Full timeJoin our dynamic team at 360Global SEO PVT. LTD., a leading loan company dedicated to providing exceptional financial solutions to our valued customers. With a commitment to integrity, professionalism, and customer satisfaction, we strive to make a positive impact on individuals and communities through our services. **Position Overview**: We are seeking a...
-
Customer Service Representative
4 weeks ago
Mohali, India Biorev LLC Full timePFB the detail. **Position**: Customer Service Representative **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - US Shift - Graveyard Shift: 12 PM to 10 PM CST (10:30 PM to 8:30 AM IST) **Working Pattern**: - 6 days working **Note: No pick and drop facility is provided !** **Position Overview**: **Key...