Customer Service Representative
4 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a _**Customer Care Representative.**_ This role involves interacting with customers via phone or in person to address their needs, provide information, and troubleshoot problems. If you are a problem solver with excellent communication skills and a passion for helping others, we want to hear from you
**Key Responsibilities**:
1. **Customer Interaction**: Respond to customer inquiries promptly and professionally through various communication via PHONE CALLS.
2. **Handle Inbound and Outbound Calls**: Manage large volumes of inbound and outbound calls in a timely manner, addressing customer inquiries, concerns, and request
3. **Issue Resolution**: Diagnose and resolve customer issues by providing accurate information, troubleshooting, and escalating complex cases
4.**Feedback Handling**: Collect and relay customer feedback to the relevant departments to contribute to continuous product and service improvement.
5. **Team Collaboration**: Work closely with other team members to share knowledge, assist with difficult cases, and ensure a consistent customer experience.
6.**Compliance**: Adhere to company policies and procedures while ensuring that customer interactions comply with industry regulations.
**Qualifications**:
- High school diploma or equivalent; college degree preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and a proactive approach to customer service.
- Ability to manage multiple tasks and work efficiently under pressure.
- Empathy, patience, and a customer-focused attitude.
**Experience**: We required **Fresher's**
**Benefits**:
- Competitive salary
- Performance-based bonuses
- Health insurance
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
**Schedule**:
- Day shift [ Monday to Saturday ]
**Work Location** : In person
**Job Types**: Full-time, Fresher
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
Experience: Fresher’s only
**Language**:
- Hindi (preferred)
Work Location: In person
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Fresher's can Apply**
**Language**:
- Hindi (preferred)
Work Location: In person
*Speak with the employer* +91 9501991477
**Job Types**: Full-time, Fresher
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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