Customer Success Associate

2 weeks ago

Ahmedabad, India Rapidops Inc. Full time

**About Rapidops**:
Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we’re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products, software, and services. Our products touch millions of lives daily, solve tough problems, and help to make the world a better place. And there is a lot more to build and transform.

**About The Role**:
We are looking to hire smart and passionate reps for our customer success team. The customer success reps takes care of technical account management for all our customers.

The Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire using Salesmate CRM.

The CS rep will help in troubleshooting and resolving the issues that customers might be facing, and provide virtual assistance as and when required.

In the CS Role, you'll be expected to provide technical support in an omni channel environment and deliver moments of wow to our customers globally.
- Take ownership of customer issues reported and ensure that they are resolved.
- Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues.
- Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
- Document knowledge in the form of FAQs and knowledge base articles.

**Responsibilities**:

- Manage the entire onboarding process for new customers, beginning to end - from sales handover to configuration to training, ensuring customers rollout the platform as quickly as possible
- Develop a deep understanding of the product (from end-to-end) in order to diagnose customer issues
- Build relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude
- Prioritizing and escalating issues when needed and keeping customers informed of progress. Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings and sequences
- Inform managers of ongoing challenges customer-facing specialists encounter and ask for constructive feedback on how you can improve your individual contribution
- Execute multiple tasks in a fast-paced environment, manage competing priorities and adapt quickly to changes without losing personal touch with customers
- discover and analyze gaps in customer experience that may lead to customer attrition. Work cross-functionally with other teams to address such gaps

**Requirements**:

- You have bachelor’s degree in computer science, software engineering, Information technology or an equivalent combination of relevant education
- You have 1 - 2 years of experience in a customer-facing role at a fast-growing company; proven experience with SaaS/CRM customers preferred
- You are willing to work in a rotational shift
- You have the ability to deeply understand technical products and their scope and limitations
- You have good interpersonal skill and being empathetic is critical as you will be handling customer relationships as well as the internal team members
- You have strong problem-solving skills and can find creative solutions and workarounds when needed. You must be results and value-drive
- You are extremely motivated, energetic, humble, patient, and hard-working; Most importantly - willing to go that extra mile to get the work done
- You are passionate and pro-active: a driven, self-starter who can work independently and as part of a team. You take initiative and ownership and need little supervision
- You are detail oriented with strong oral and written communication skills. You have excellent documentation and technical writing skills

  • Customer Success Associate

    3 days ago

    Ahmedabad, Gujarat, India VasyERP Solutions Full time

    VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and satisfaction of...

  • Customer Success Specialist

    Found in: Talent IN C2 - 2 weeks ago

    Ahmedabad, India Qualitrol Company Full time

    Role: Customer Success Specialist Location: Ahmedabad, India This is an outstanding place to work! It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before....

  • Customer Success Specialist

    Found in: beBee jobs IN - 2 weeks ago

    Ahmedabad, Gujarat, India Fortive Full time

    Role: Customer Success SpecialistLocation: Ahmedabad, IndiaThis is an outstanding place to workIt all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the...

  • Customer Success Executive

    2 days ago

    Ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    **Job Description | Customer Success Executive** **Location: Ahmedabad, Gujarat** **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to...

  • Customer Success Associate

    4 days ago

    Ahmedabad, India World Goods Marketplace WOGOM Full time

    Full-Time (Ahmedabad - GANDHINAGAR - BHAVNAGAR, + 11 more ) 2-8 years Experience **Openings are for multiple locations mentioned below**: Ahmedabad, Surat, Rajkot, Vadodara, Bhavnagar, Jamnagar, Junagadh, Bharuch, Valsad, Bhuj-Gandhidham, Anand, Mehsana, Dahod-Panchmahal, Gandhinagar. **What you’ll do**: - Generating new leads from the market for...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    ahmedabad, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Executive

    7 days ago

    Ahmedabad, India Delbird Pvt Ltd Full time

    **Customer Success Executive** **Job Brief** **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Upsell services and products with the brand image - Promote value through customer experience - Assist in...

  • Software Support

    Found in: Appcast Linkedin IN C2 - 2 weeks ago

    Ahmedabad, India Spectra Technovision (India) Pvt. Ltd. Full time

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area...

  • Software Support

    Found in: Talent IN 2A C2 - 2 weeks ago

    Ahmedabad, India Spectra Technovision (India) Pvt. Ltd. Full time

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area...

  • Customer success Manager

    Found in: Talent IN C2 - 2 weeks ago

    Ahmedabad, India Radixweb Full time

    How you should be?We are looking for an experienced Customer Success Manager (CSM) who is proficient in providing techno functional support for our company products. You will be focusing on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with the business. What will...

  • Customer success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    ahmedabad, India Radixweb Full time

    How you should be? We are looking for an experienced Customer Success Manager (CSM) who is proficient in providing techno functional support for our company products. You will be focusing on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with the business. What...

  • Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    ahmedabad, India Appitsimple Infotek Pvt. Ltd. Full time

    About Appitsimple Infotek Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo a virtual phone system, and SoftwareSuggest a software recommendation platform. We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving...

  • Customer Success Executive

    3 days ago

    Bodakdev, Ahmedabad, Gujarat, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Funded by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success professional, you will be ensuring the success and...

  • Sr. Customer Success Executive

    Found in: Talent IN C2 - 2 weeks ago

    Ahmedabad, India Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceFlexible working optionsFantastic work cultureThe JobYour responsibilities will include:Own and manage customer relationships from the point of sale through successful implementation.Develop measurements to help understand the impact of successful implementation.Taking care of...

  • Senior Customer Success Manager

    Found in: Whatjobs IN C2 - 2 weeks ago

    ahmedabad, India Milestone Full time

    Job Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...

  • Customer Success Executive

    Found in: Talent IN C2 - 2 weeks ago

    Ahmedabad, India CFIRST Background Checks LLP Full time

    Position: Customer Success Executive Job Location: Ahmedabad Requirements:Good/Excellent English Communication Voice.Basic Computer Skill (Excel, Typing) Job purpose: To interact with Candidates on a regular basis and to ensure that delivery standards are met as per requirement Key Responsibilities: First point of contact (SPOC) for candidates and...

  • Sr. Customer Success Executive

    Found in: Whatjobs IN C2 - 2 weeks ago

    ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    VasyERP, is the future of retail. From empowering diverse industries to leveraging their true potential with features like Smart Retail, Omni-Channel management, and Hybrid-POS. Small and Medium Enterprise have always found themselves very starched out while finding a comprehensive cloud based ERP and POS solution provider that able to catch up with express...

  • Sr. Customer Success Executive

    Found in: Talent IN C2 - 2 weeks ago

    Ahmedabad, India VasyERP Solutions Pvt Ltd Full time

    VasyERP, is the future of retail. From empowering diverse industries to leveraging their true potential with features like Smart Retail, Omni-Channel management, and Hybrid-POS.Small and Medium Enterprise have always found themselves very starched out while finding a comprehensive cloud based ERP and POS solution provider that able to catch up with express...

  • Customer Success Executive

    3 days ago

    Ahmedabad, India www.indiabizforsale.com Full time

    As an Onboarding & Customer Support Executive, you will educate new customers about the platform, help solve technical problems, and ensure the smooth adoption of our product /services. Throughout the customer lifecycle, we aim to deliver a fantastic customer experience, and onboarding is the first step of that process. - Own and manage customer...

  • Customer Success Executive

    2 days ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    **Customer success executive** **Experience - 0 to 2 Years** **Job description** Roles and Responsibilities - Attend complaints/Installation/Other support-related activities. Excellent communication skills -**Fluent in English**. Maintain healthy relations with the clients. knowledge of technical skill is more preferable. Need to be punctual on...