Software Support

Found in: Appcast Linkedin IN C2 - 2 weeks ago


Ahmedabad, India Spectra Technovision (India) Pvt. Ltd. Full time

The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.

Salary –Salary should not be a constrain for a good resource

Industry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance

Functional Area – Customer Success

Role – Technical Associate – Software Support(Multilevel)

Positions - 6

Experience - 2+years - 7 years

Employment Type - Permanent Job, Full Time

Work location – Ahmedabad

Client Visit – Yes – 20% Field visits


Job Role

l Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.

l End to End software implementation: installation, configurations, integrations, defining various policies as per the client requirements etc, and get the certification of completion from the client.

l Train the users functionally and technically on our various software’s

l Provide technical software support (L1 & L2 Level) and ad-hoc training to customers who use the company’s product, replying to inbound queries.

l Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server

l Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.

l Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

l Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

l Escalate unresolved queries to respective departments for accurate redressal.

Required Skills

l Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.

l Minimum 2+ Years experience in Software - Customer Success / Support Domain. Should have experience of working with various databases like SQL, Oracle & MS Access.

l Must have experience of software implementation.

l Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly

l Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors

l Good listening and problem-solving skills

l Customer service experience and a customer-centric attitude

l Experience of using ticketing tool


  • Software Support

    Found in: Whatjobs IN C2 - 1 week ago


    Ahmedabad, India ADD PEARLINFO PVT. LTD. Full time

    Responsibilities : .Provide technical support on software applications & related services.Handling inbound and outbound calls related to the application.Troubleshoot issues related to the application over the call or via email.Engage in the Knowledge Management process by creating and using materials.Perform training on company software products for...

  • Software Support

    Found in: Whatjobs IN C2 - 1 week ago


    ahmedabad, India ADD PEARLINFO PVT. LTD. Full time

    Responsibilities : . Provide technical support on software applications & related services. Handling inbound and outbound calls related to the application. Troubleshoot issues related to the application over the call or via email. Engage in the Knowledge Management process by creating and using materials. Perform training on company software products for...

  • Software Support

    Found in: Talent IN C2 - 2 weeks ago


    Ahmedabad, India ADD PEARLINFO PVT. LTD. Full time

    Responsibilities :.Provide technical support on software applications & related services.Handling inbound and outbound calls related to the application.Troubleshoot issues related to the application over the call or via email.Engage in the Knowledge Management process by creating and using materials.Perform training on company software products for...

  • Software Support Engineer

    Found in: Talent IN 2A C2 - 4 days ago


    Ahmedabad, India BrillBrains Technolabs Full time

    Job Description for Software Support EngineerPosition : Software Support Engineer - Garment SoftwareJob Summary:BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are committed to empowering our clients with cutting-edge technology and exceptional support to...

  • Software Support Engineer

    Found in: Adzuna IN C2 - 4 days ago


    Ahmedabad, Gujarat, India BrillBrains Technolabs Full time

    Job Description for Software Support EngineerPosition : Software Support Engineer - Garment SoftwareJob Summary:BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are committed to empowering our clients with cutting-edge technology and exceptional support to...

  • Software Support Engineer

    Found in: Whatjobs IN C2 - 4 days ago


    Ahmedabad, India BrillBrains Technolabs Full time

    Job Description for Software Support Engineer Position : Software Support Engineer - Garment SoftwareJob Summary: BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are committed to empowering our clients with cutting-edge technology and exceptional support...


  • Ahmedabad, India ELECTROCOM SOFTWARE PVT. LTD. Full time

    **Roles and Responsibilities** - Provide software Support and training to customers on calls - Should be able to respond to the customer in an excellent professional manner. - Must have the ability to effectively resolve software users issues - Build and promote strong and long-lasting relationship with clients - Attend calls and provide solution - Financial...

  • Software Support

    Found in: Talent IN 2A C2 - 2 weeks ago


    Ahmedabad, India Spectra Technovision (India) Pvt. Ltd. Full time

    The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients. Salary –Salary should not be a constrain for a good resourceIndustry - Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance Functional Area...


  • Ahmedabad, India CrystalVoxx Ltd. Full time

    We have a requirement of Software Tech Support Executive with Exp. 0-1yrs in night shift for support at Ahmedabad location.Software Tech Support Executive with Exp. 0-1yrs in night shiftJob Description:Provide technical telephone support Assist in implementations of company software productPerform training of company software products to clientsShould be...

  • Software Sales Executive

    Found in: Talent IN C2 - 2 weeks ago


    Ahmedabad, India Webs Optimization Software Solution Full time

    Callyzer (www.callyzer.co/), Ahmedabad is looking for an ambitious and energetic personality to join our team as a Software Sales Executive/Manager to expand our Clientele.Job Title: Software Sales Executive/Relationship Manager Job Location: Ahmedabad, Gujarat.Work Experience: 1-2YearsRoles and Responsibilities:Identifying new markets and business...

  • Software Support Engineer, Male

    Found in: Whatjobs IN C2 - 2 weeks ago


    ahmedabad, India MyCityAhmedabad Full time

    Candidate should be BE Comp. / BE IT / M.Sc. IT / BCA / MCA and having minimum 6 month to 2 years of experience in same field. Job profile : Software support and Implementation. Should have skills and knowledge of .Net, SQL,Crystal Report & Ms Access. Freshers or experienced shall apply. Job timing : 10AM to 6PM. ...

  • Software Support Executive

    Found in: Whatjobs IN C2 - 2 weeks ago


    ahmedabad, India Visual Infosoft Pvt Ltd Full time

    1. Maintain the good relationship with clients and provide the all software solution to our clients. 2. Research and identify the solution of software and give the proper solution to clients. 3. Maintain the policies and procedures when working with clients and provide the appropriate information. 4. Be able to understand the nature of...

  • Software Support Executive

    Found in: Talent IN C2 - 2 weeks ago


    Ahmedabad, India Visual Infosoft Pvt Ltd Full time

    1. Maintain the good relationship with clients and provide the all software solution to our clients.2. Research and identify the solution of software and give the proper solution to clients.3. Maintain the policies and procedures when working with clients and provide the appropriate information.4. Be able to understand the nature of clients...

  • Software Support Executive

    Found in: Expertia - 2 weeks ago


    Ahmedabad, India Visual Infosoft Pvt Ltd Full time

    1.     Maintain the good relationship with clients and provide the all software solution to our clients.2.     Research and identify the solution of software and give the proper solution to clients.3.     Maintain the policies and procedures when working with clients and provide the appropriate information.4.     Be able to understand the...

  • IT Support Executive

    Found in: Whatjobs IN C2 - 2 weeks ago


    ahmedabad, India White Force Full time

    Job Description: Installing and configuring client computer systems.Responding to client IT support requests.Meeting with clients to diagnose software, networking, or hardware issues.Providing technical support on-site or via remote-access systems.Offering solutions that meet the needs of the client.Repairing hardware malfunctions, software...

  • Field Support Executive

    Found in: Talent IN C2 - 2 weeks ago


    Ahmedabad, India Visual Infosoft Pvt Ltd Full time

    Company OverviewVisual Infosoft Pvt Ltd is an ISO 9001:2008 Certified healthcare company with over 14 years of experience in serving customers across India. They specialize in management software for various healthcare facilities and have a dedicated team of professionals in software development, support, management, and marketing.Job OverviewField Support...

  • Field Support Executive

    Found in: Expertia - 2 weeks ago


    Ahmedabad, India Visual Infosoft Pvt Ltd Full time

    Company OverviewVisual Infosoft Pvt Ltd is an ISO 9001:2008 Certified healthcare company with over 14 years of experience in serving customers across India. They specialize in management software for various healthcare facilities and have a dedicated team of professionals in software development, support, management, and marketing.Job OverviewField Support...

  • IT Support

    7 days ago


    Ahmedabad, India Siyana InfoSolution Full time

    #responsibilities**: **Respond to client inquiries promptly and provide relevant solutions.** **Determine priority issues and escalate them to the proper channels for resolution.** **Keep detailed records of all Client interactions and transactions.** **Improve Client support processes and procedures by working with the team.** **As needed, provide...

  • CRM Implementation

    11 hours ago


    Ahmedabad, India DaeBuild CRM Full time

    The CRM Implementation & Support profile would be: - Ensuring absolute success of each DaeBuild CRM Implementation. - Ensuring absolute satisfaction and happiness of each customer by offering the best functional and technical support. - QA Testing on the Implementation. - Online and Onsite Software Training. - Hand holding the clients. - Online and Onsite...

  • Desktop Support Engineer

    Found in: Whatjobs IN C2 - 1 week ago


    Ahmedabad, India BeeKayIT NetSec Solutions Pvt Ltd Full time

    Job DescriptionMaintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.At least 1yr of experience as Desktop support.Knowledge of replacing hardware and parts as required.Troubleshooting, diagnosing and resolving hardware, software, and other network...