Software Support Engineer

3 weeks ago

Ahmedabad, India BrillBrains Technolabs Full time

Job Description for Software Support Engineer

Position : Software Support Engineer - Garment Software

Job Summary:

BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are committed to empowering our clients with cutting-edge technology and exceptional support to optimize their operations and drive growth.

As a Garment/Textile Manufacturing Software Trainer at BrillBrains Technolabs, you will be responsible for providing comprehensive training to our clients in the garment and textile manufacturing sector. Your role will involve delivering engaging and informative training sessions to clients and internal teams on the use of our software solutions to optimize their manufacturing processes and enhance efficiency both onsite and remotely.

Responsibilities :

  • Collaborate with the product development team to understand software features and functionalities.
  • Design and develop comprehensive training programs and materials tailored to various user levels and learning styles.
  • Conduct training sessions for clients, either onsite or remotely, to ensure successful implementation and adoption of our software.
  • Deliver engaging and interactive training sessions using a variety of instructional techniques.
  • Build strong relationships with clients by providing exceptional training and support throughout the implementation process.
  • Address client questions and concerns during training sessions and follow-up as needed.
  • Provide training and support to internal teams, including sales, customer support, and implementation teams, to ensure they have a deep understanding of our software products.
  • Assess the effectiveness of training programs through evaluations and feedback from participants.
  • Continuously improve training materials and methodologies based on feedback and industry best practices.
  • Gather feedback from clients and internal teams on software usability and training needs.
  • Provide input to the product development team to improve the user experience and functionality of our software products.
  • Develop and maintain training documentation, user guides, and other educational materials.
  • Contribute to knowledge-sharing initiatives within the organization to enhance overall product knowledge.
Qualifications :
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Excellent presentation and communication skills, with the ability to convey complex information in a clear and understandable manner.
  • Strong technical aptitude and proficiency in software applications.
  • Experience with learning management systems (LMS) and virtual training platforms is a plus.
  • Customer-focused mindset with a passion for helping others succeed.
  • Ability to work independently as well as collaboratively in a team environment.
  • Willingness to travel to client locations as needed.
If you were a dynamic and passionate individual with a knack for software training, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and achievements in garment software sales.

(ref:hirist.tech)

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