Customer Experience Associate

4 months ago

Mumbai Maharashtra, India GoComet India Pvt. Ltd. Full time

**Role & Responsibilities**:
KRA
- Handling Inbound Support tickets and solving the queries to the User’s satisfaction
- Handling Inbound Support Chats and solving the queries to the User’s satisfaction
- Reporting bugs/issues flagged by the Users to the Product team
- Following defined SLAs for Customer Support

KPI
- Average First Response time on support tickets
- Average resolution time
- Rating provided by the Users
- High Customer Satisfaction Score
- High NPS Score

**Key Skills Required**:

- Good Communication skills
- Video creation skills, good to have
- Knowledge of Excel, Support tools like Freshdesk etc good to have

Why GoComet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility

solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are

revolutionizing the logistics sector one day at a time, and every team member is

committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we

recognize that skills can be developed with the right mindset and learnability, we prioritize

those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that

recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to

experiment, fail, learn, and ultimately succeed. This is us Join our team if you share our

culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races,

colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

We are hiring for multiple positions.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance

Schedule:

- US shift

Application Question(s):

- Do you have experience in Chat Support?
- Are you comfortable with US shift
- Are you willing to relocate to Mumbai
- What is your current CTC?
- What is your expected CTC?
- Rate yourself in Aptitude out of 10

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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