Associate - Customer Experience

6 days ago

Mumbai, India The Souled Store Full time

About Us:The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of the latest youth style and fashion trends. In addition to core men and women wear apparel categories, we have also expanded to new categories and introduced new product lines like activewear, supima products, innerwear, personalcare products like perfumes etc. We have also launched footwear and kidswear recently.Although we are primarily an online brand, we’ve expanded in the offline retail space as well and have stores in Mumbai, Bangalore, Delhi, Pune and Indore. We're now a 'Great Place to Work' certified organization which boasts of our fantastic employee culture and policies.The Souled Store was born out of the idea of loving what you do, from the soul. We believe that people do their best work when they love what they do. There are too many Monday mornings and you can’t go dreading every single one of them. Over the years, we have built a strong team of like-minded people that work smart, own their work, and think like leaders. If you identify with what we do and are interested in being a part of an aggressively growing brand, we would love to have you on boardPosition Summary:For a young, growing organization like ours, an Associate in the Customer Experience Team, plays an important role. The associate is the first point of contact with the customer. The associate must be able to assist our customers in a swift, professional and efficient manner in line with the set company guidelines.Responsibilities:● Resolve customer queries via inbound/outbound phone calls, emails and social media channels.● Could also be a part of the research callouts subunit within the team.● Meet the predetermined daily, weekly and monthly targets.● Identifying customer requirements/needs.● Processing and loggings emails, calls and Social Media queries on the CRM system.● Co-ordinating with various departments to resolve customer queries as and when required.● Providing outstanding customer service.● Updating customer information as required.● Maintaining confidentiality of information.● Performing other duties as designated as and when the need arises.● Align individual goals with the goals of the organisation.Requirements:● Graduate with Minimum 1 year experience in the customer service industry.● Ability to work long hours/additional hours as and when required● Ability to think on one’s feet quickly.● Ability to think on one’s feet and possess an overall calm attitude, be good at conflict resolution skills and get the tasks assigned done even on days where we experience high work volumes● Ability to work in a fast-paced environment, team environment and meet targets under tight timeframes● Must be comfortable working in rotational shifts and on public holidays.Note : Our hiring team will review your application and should we find your background to be a fit for this role, we will be in touch . If you don't get a response from our team within seven days, please know that your profile may not be a match for our current requirements. However, we appreciate your interest and encourage you to explore future opportunities with us :)

  • Customer Experience Auditor

    2 days ago

    Mumbai, Maharashtra, India BridgeLoyalty Customer Experience Management LLP Full time

    Company OverviewWe are a specialized customer experience management firm led by industry experts with extensive collective expertise. Our leadership team brings deep domain knowledge from renowned organizations.

  • Customer Experience Auditor

    2 days ago

    Mumbai, Maharashtra, India BridgeLoyalty Customer Experience Management LLP Full time

    At BridgeLoyalty Customer Experience Management LLP, we are seeking a highly skilled Surveillance & Compliance Executive to join our team in Airoli, Mumbai.Role Overview:Monitor and audit bank branch operations through centralized CCTV surveillance to ensure compliance with security protocols and operational standards.Conduct systematic visual audits of...

  • Customer Experience Associate

    4 weeks ago

    Mumbai, India Drip Capital Full time

    **Role - Associate - Customer Experience** **About Drip Capital** ***Drip Capital is a high-growth FinTech focused on the $5 Trillion global SME cross-border trade industry. We offer multiple, innovative trade financing products targeted toward SMEs in developing markets, providing rapidly growing SMEs quick and easy access to finance. With a focus on...

  • Customer Experience Associate

    7 days ago

    Mumbai, Maharashtra, India MCaffeine Full time

    Join the MCaffeine FamilyWe're a team of like-minded individuals passionate about making a difference in the world of personal care. As a Customer Experience Associate, you'll have the opportunity to grow your career while making a positive impact on our customers' lives.Key responsibilities include:Key Responsibilities:Communicate effectively with customers...

  • Associate - Customer Experience

    7 days ago

    Mumbai, India The Souled Store Full time

    About Us: The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Associate - Customer Experience

    6 days ago

    mumbai, India The Souled Store Full time

    About Us:The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Associate - Customer Experience

    7 hours ago

    Mumbai, India The Souled Store Full time

    About Us:The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Guest Service Associate

    4 weeks ago

    Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...

  • Associate - Customer Experience

    1 week ago

    Mumbai, India The Souled Store Full time

    About Us: The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Associate - Customer Experience

    1 week ago

    Mumbai, India The Souled Store Full time

    About Us:The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Associate - Customer Experience

    1 week ago

    Mumbai, India The Souled Store Full time

    About Us: The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Associate - Customer Experience

    6 days ago

    Mumbai, India The Souled Store Full time

    About Us:The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Associate - Customer Experience

    5 days ago

    mumbai, India The Souled Store Full time

    About Us: The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Customer Experience Associate

    22 hours ago

    Mumbai, Mumbai City, Navi Mumbai, India Corporate Hierarchy Solutions Private Limited Full time

    About the RoleWe are seeking a talented Customer Experience Associate to join our sales team at Corporate Hierarchy Solutions Private Limited. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesBuild personalized journeys for our customers and encourage them to...

  • Customer Success Executive

    4 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company DescriptionThe BridgeLoyalty team specializes in service experience management with a strong business orientation, bringing deep expertise in understanding customer needs. Backed by a talented and experienced team, BridgeLoyalty Customer Experience Management LLP is committed to delivering exceptional value to both clients and end consumers. With a...

  • Customer Success Executive

    4 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company DescriptionThe BridgeLoyalty team specializes in service experience management with a strong business orientation, bringing deep expertise in understanding customer needs. Backed by a talented and experienced team, BridgeLoyalty Customer Experience Management LLP is committed to delivering exceptional value to both clients and end consumers. With a...

  • Associate, Customer Experience

    3 weeks ago

    Mumbai, Maharashtra, India Blenheim Chalcot India Full time

    **Associate, Customer Experience** **About Blenheim Chalcot** Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most...

  • Customer Service Representative

    2 weeks ago

    Mumbai, India MoSahay Associate Full time

    As a Customer Service Representative, you will play a crucial role in providing exceptional service to our customers. Your primary responsibility will be to handle inbound calls, understand customer needs, resolve issues, and offer effective solutions. You will be expected to maintain positive customer relations and contribute to both personal and team...

  • Customer Relationship Associate

    2 weeks ago

    mumbai, India Nap Chief Full time

    Here’s the process you’ll go through: 1️⃣ Telephonic Discussion – A quick call if your profile is shortlisted. 2️⃣ Role-Specific Technical MCQ Test, followed with Video based interview 3️⃣ Final Interview – With the Founder. 4️⃣ Offer Discussion – With the Hiring Manager. Location - Andheri (East) Experience - 1-3 years Nap Chief...

  • Customer Experience

    3 weeks ago

    Mumbai, India Zodiac Hr Consultants Full time

    **Roles and Responsibilities** - channels. - Meet the predetermined daily, weekly and monthly targets. - Identifying customer requirements/needs.- Coordinating with various departments to resolve customer queries as and when - required. - Providing outstanding customer service. - Updating customer information as required. - Maintaining confidentiality of...