Associate, Customer Experience

3 months ago

Mumbai Maharashtra, India Blenheim Chalcot India Full time

**Associate, Customer Experience**

**About Blenheim Chalcot**

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.

The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2009, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.

Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more

One of our FinTech ventures, Oakbrook Finance, is scaling fast and we're looking to hire high energy, motivated and curious talent to support them on that journey

**About Oakbrook**:
Oakbrook is a digitally enabled consumer finance and technology business, removing the barriers between consumers that want to borrow and investors that want to lend.

Formed in 2011, Oakbrook has brought together people with deep expertise in consumer lending, advanced analytics, and forward-thinking technologists, with a shared belief that there is a better way to do consumer lending - by being more personalized and customer focused. Oakbrook comprises of 2 FCA regulated consumer lending businesses and O6K, a business-to-business technology and analytics company.

The shared purpose across all 3 companies is solving the challenge of simplifying and personalising borrowing. Providing customers with fairer access to credit based on their individual circumstances leveraging cutting edge technology

Oakbrook has been lending since 2014 and has developed into one of the leading non-bank loan providers in the UK, with loan amounts ranging from £500 to £15,000 across Prime, Near Prime and Non-Prime APR bands.

**The role**

The Associate, Customer Experience is a vital role within the Blenheim Chalcot portfolio and this role will support Oakbrook for underwriting of loans. You will gain hands-on experience in a fast-paced and progressive environment, where you will support us in building our next generation of GenAI enabled tech businesses.

**About you**

**Must Have**:

- 1-3 years of experience in fintech/Mortgage/Lending operations for UK/US clients
- Operational experience with all phases of banking/lending customer life cycle like call centre, back office, retention

**Nice to Have**:

- Knowledge and Subject Matter Expertise around lending processes, and systems
- Excellent analytical skills to identify the process/product gaps and provide resolution.

**Qualifications**:

- Graduate/Under-graduate from recognized university.

**What we can offer you**
- Be part of the World's Leading Digital Venture Builder
- Have the opportunity to be a part of and learn from the incredible diverse talent in BC
- Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI
- A fun and open, if a little cricket obsessed, atmosphere - we own the Rajasthan Royals IPL team
- 24 days of annual leave, 6 floater leave and 4 public holiday days, maternity and paternity leaves. Private Medical for you and your immediate family.

**Important**

At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued, where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organisation. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.

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