Customer Experience Associate

3 months ago

Mumbai Maharashtra, India GoComet India Pvt. Ltd. Full time

**Role & Responsibilities**:
KRA
- Handling Inbound Support tickets and solving the queries to the User’s satisfaction
- Handling Inbound Support Chats and solving the queries to the User’s satisfaction
- Reporting bugs/issues flagged by the Users to the Product team
- Following defined SLAs for Customer Support

KPI
- Average First Response time on support tickets
- Average resolution time
- Rating provided by the Users
- High Customer Satisfaction Score
- High NPS Score

**Key Skills Required**:

- Good Communication skills
- Video creation skills, good to have
- Knowledge of Excel, Support tools like Freshdesk etc good to have

Why GoComet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility

solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are

revolutionizing the logistics sector one day at a time, and every team member is

committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we

recognize that skills can be developed with the right mindset and learnability, we prioritize

those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that

recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to

experiment, fail, learn, and ultimately succeed. This is us Join our team if you share our

culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races,

colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

We are hiring for multiple positions.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance

Schedule:

- US shift

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- Rate yourself in Aptitude out of 10
- Are you comfortable with US shift?
- Are you willing to relocate to Mumbai?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- Chat support: 1 year (preferred)

Work Location: In person

  • Customer Service Associate

    6 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate kannada

    3 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • BridgeLoyalty Customer Experience Management LLP | Customer Success Executive | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • BridgeLoyalty Customer Experience Management LLP | Customer Success Executive | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • BridgeLoyalty Customer Experience Management LLP | Executive Recruiter | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company Description BridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...

  • Customer Service Associate malayalam Process

    6 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Experience Associate

    6 months ago

    Mumbai, Maharashtra, India Blenheim Chalcot Full time

    **Customer Experience Associate** **About Blenheim Chalcot** Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most...

  • BridgeLoyalty Customer Experience Management LLP | Executive Recruiter | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company DescriptionBridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...

  • Associate, Customer Experience

    4 months ago

    Mumbai, Maharashtra, India Blenheim Chalcot India Full time

    **Associate, Customer Experience** **About Blenheim Chalcot** Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most...

  • BridgeLoyalty Customer Experience Management LLP | Executive Assistant | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company Description Rohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role Description This is a full-time on-site role as an Executive Assistant at...

  • BridgeLoyalty Customer Experience Management LLP | Executive Assistant | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company DescriptionRohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role DescriptionThis is a full-time on-site role as an Executive Assistant at...

  • Guest Service Associate

    6 months ago

    Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Associate - Customer Experience

    4 months ago

    Mumbai, India The Souled Store Full time

    About Us:The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...

  • Associate - Customer Experience

    4 months ago

    Mumbai, India The Souled Store Full time

    About Us:The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India’s largest online merchandising platforms with licenses like Disney, Warner Bros; WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as superheroes, movies, TV shows, and cartoons, the brand also is at the forefront of...