Service Architect-customer Experience

3 weeks ago


Thane, India Kotak Mahindra Full time

**(A) Proactive Design Influence**
- Identify pain points and opportunities for service improvement
- Collaborate with internal teams* to implement service design changes

**(B) Postfacto**
- Escalate unresolved issues to internal teams* basis complaints and repeat calls
- Close loop the escalated issues
- product, proposition, technical, support

**Competencies**

**How will it create value à Improve CX quality and create value on 2.5 million + interaction/ month
**Structure



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