Associate Customer Service
1 month ago
**WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)**
**Job Title: Associate - Customer Service (Day Shift)**
Key Responsibilities:
- Respond to customer inquiries via phone in a professional and courteous manner
- Resolve customer complaints and concerns in a timely and efficient manner
- Provide accurate information about our products and services
- Utilize problem-solving skills to address customer issues
- Collaborate with internal teams to resolve customer queries
- Meet and exceed customer service metrics
**Requirements**:
- HSC (Higher Secondary Certificate) or equivalent
- Minimum 6 months of experience, preferably in customer service or banking
- Excellent communication skills (verbal and written)
- Ability to work in a voice process
- Willingness to work in a day shift (6 days a week with one rotational off)
- Strong problem-solving skills
- Positive attitude and a passion for customer service
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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