Customer Service Associate

1 week ago

Thane, India Datamark Full time

Greetings from DATAMARK,MUMBAI

We're urgently hiring for Customer Service Associates at DATAMARK,MUMBAI

**Position Overview**:This position is responsible for collecting and processing public and in-house requests for information or actions that are received through the 311 Call Center. Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service.

**Essential Requirements**:

- Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call centers communications and computer system.
- Directs requests to the appropriate department or agency for further action.
- Properly log each call and ensure that the caller receives the correct information.
- Maintain professionalism at all times even during stressful phone interactions.
- Assists with other Call Center duties, such as emergency operations, special projects,and training responsibilities or other similar tasks.
- Must maintain specific knowledge of related computer software required to perform anyrole, function or task required for day-today operations relating to issuance of work ordersand and/or information requests.
- Maintains working knowledge of all policies regarding the activities required for all citydepartments day-to-day operations.
- Must be familiar with all city departments times ofoperations, services performed, after hour procedures and contact persons for specificfunctions.
- Must use prescribed telephone etiquette and follow customer service procedures.
- must becourteous to citizens and employees.
- May be required to work overtime, weekends, holidays, and/or during declared emergencies.
- Maintain excellent diction, grammar, voice quality, and articulation Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call centers image.
- Demonstrates a commitment to supporting a productive, positive work environment.

**CANDIDATE SHOULD BE EXCELLENT IN COMMUNICATION SKILLS(ENGLISH LANGUAGE).**

**ONLY MUMBAI CANDIDATES CAN APPLY FOR THIS POSITION.**

**PERMANENT WORK FROM HOME OPPORTUNITY(System will be provided by company).**

**HSC PASSED CANDIDATES CAN APPLY.**

**NO TARGETS.**

**Salary**: ₹22,000.00 - ₹27,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Rotational shift
- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

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