Contact Center Trainer for Pooling

3 weeks ago

Pune Maharashtra, India Full Potential Solutions Full time

Overview:
**Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

**Our Core Values**:

- ** Integrity** - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- ** Excellence** - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- ** Accountability** - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- ** Grace** - Respect and appreciate differences, Care for one another, Humility, Make work personal

**Our Mission**: To create conditions within which people can thrive

The **Contact Center **Trainer** is responsible for the training and development of call center personnel in the areas of client deliverables and expectations including product information, and customer service. The Trainer is expected to conduct training with emphasis on customer service, financial related programs and product knowledge.

**Responsibilities**:

- Deliver all types of training related to customer service, sales, and process knowledge
- Partner with clients in conducting TNA, designing and developing learning content
- Evaluate training results and identify opportunities
- Provide operational support by resolving learning gaps affecting performance
- Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions

Qualifications:

- Has a minimum of **(3+) years solid trainer experience who handled Financial Technology or Financial programs **in the BPO/call center industry.
- Excellent oral and written communication skills at all levels of the organization.
- Exceptional motivational, interpersonal and customer service skills;
- Demonstrated leadership skills.
- Demonstrate solid presentation and facilitation skills by having the ability to speak in front of medium to large-sized groups
- Dependability regarding completion of assignments and attendance.
- ** Knowledge of blended learning/e-learning best practices**:

- Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
- Can handle comments and feedback constructively
- Able to work independently and with teams
- Intermediate to advanced presentation and facilitation skills
- Has strong people management and project management skills
- Must be willing to work onsite

  • Contact Center Trainer | For Pooling

    1 month ago

    pune, India Full Potential Solutions Full time

    Overview Full Potential Solutions (FPS)  is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Contact Center Trainer | For Pooling

    1 month ago

    Pune, India Full Potential Solutions Full time

    Overview Full Potential Solutions (FPS)  is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Contact Center Trainer

    1 month ago

    Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title: Contact Center Trainer** **Experience: 4 to 8 years** **Location: Kurla, Mumbai** **Company Type: Healthcare** **Job Type: Full-Time** The contact center is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training...

  • Contact Center Executive

    1 month ago

    Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...

  • Sr. Technical Lead- Cloud Contact Center Platform

    1 month ago

    Pune, India Codvo.ai Full time

    Company OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...

  • Digital Trainer

    1 month ago

    Pune, India Lighthouse Communities Foundation Full time

    We are looking for a Trainer -Digital who will be training young entrepreneurs on different aspects of Digital marketing such as Facebook advertising, Google Adwords, Social Media Marketing, SEO, YouTube Marketing, Website Creation etc. **Role**: - Preparation of sessions as per training guidelines and material applicable for the program. - Conducting...

  • Marketing Trainer

    1 month ago

    Pune, India Lighthouse Communities Foundation Full time

    We are looking for a Trainer -Digital who will be training young entrepreneurs on different aspects of Digital marketing such as Facebook advertising, Google Adwords, Social Media Marketing, SEO, YouTube Marketing, Website Creation etc. **Role**: - Preparation of sessions as per training guidelines and material applicable for the program. - Conducting...

  • Sr. Technical Lead- Cloud Contact Center Platform

    1 month ago

    pune, India Codvo.ai Full time

    Company Overview We are a global empathy-led technology services company where software and people transformations go hand-in-hand. Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...

  • Sr. Technical Lead- Cloud Contact Center Platform

    1 month ago

    Pune, India Codvo.ai Full time

    Company OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...

  • General Manager

    2 days ago

    Pune, India Poonawalla Fincorp Full time

    Job Description :Develop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expensesHire, coach and provide training to...

  • General Manager

    2 days ago

    pune, India Poonawalla Fincorp Full time

    Job Description : Develop objectives for the call center’s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyze call-center statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Hire, coach and provide training...

  • General Manager

    3 days ago

    Pune, India Poonawalla Fincorp Full time

    Job Description :Develop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expensesHire, coach and provide training to...

  • General Manager

    2 days ago

    Pune, India Poonawalla Fincorp Full time

    Job Description :Develop objectives for the call center’s day-to-day activitiesConduct effective resource planning to maximize the productivity of resources (people, technology etc.)Collect and analyze call-center statistics (costs, customer service metrics etc.)Assume responsibility of budgeting and tracking expensesHire, coach and provide training to...

  • Soft Skills Trainer

    4 weeks ago

    Pune, India Center for Business and Technology Full time

    **Responsibility -** - Key responsibility includes providing training and up skilling of resources hired for corporate operation management - Design and develop the training content - Design and develop regular assessments to understand the effectiveness of the training - Track individual performance during and after the pieces of training and conduct...

  • Am Trainer

    1 month ago

    Nagpur, Maharashtra, India Aluco Glazing Full time

    Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary - Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals. - Conduct and periodically review contents of the initial training of new Agents,...

  • Train The Trainer

    2 days ago

    Pune, Maharashtra, India RISING MEDICARE HOSPITAL Full time

    **Job description** **Dear Applicant,** **Hope this finds you in the best of health and happiness..!!!** - This is to inform you that The Rising Medicate Hospital has current job openings for the position of _ **TRAINER-THE-TRAINER.** **1. Develop Training Material** **2. Conduct Training Workshops** **3. Mentor and Coach** **4. Evaluate Training...

  • Sales Trainer

    1 month ago

    Navi Mumbai, Maharashtra, India SeaCross Recruitment Services Full time

    **JOB DESCRIPTION FOR THE ROLE OF: PROCESS TRAINER** **Position: Process Trainer - Operations (Voice)** **Operations: Telesales Voice (Inbound & Outbound)** **Client Geography: United States Work Shift: Night Hours (IST)** **Work Location: Mahape, Navi Mumbai** **Role Type: Full Time - Permanent Position** **Reports to:...

  • Customer Contact Officer

    1 month ago

    Chakan, Pune, Maharashtra, India Atlas Copco (India) Ltd. Full time

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** **Your Role** We are looking for a Planning & Customer...

  • Soft Skills Trainer

    1 month ago

    Pune, Maharashtra, India IT Education Centre & Training Full time

    **We are seeking for Soft Skills Trainer in our organization.** **Designation - Soft Skills Trainer** **Experience - 2 to 4 Years** **CTC - As per company norms.** **Location - Pune** **Time - 12pm to 9 pm** **Position - 1** **Joining Date : 1 Week/15 Days** **Key Skills**: (Spoken English and Personality Development) **Role &...

  • IT Trainer

    5 days ago

    Kharadi, Pune, Maharashtra, India Kdn Infotech Pvt. Ltd. Full time

    **KDN Infotech pvt ltd.** **We are hiring for IT Trainer** Qualification: Graduation completed Location: kharadi pune Skills : java, python, sql, testing **Both fresher and experiance can apply** Job type : full time Exp : 0 to 2yrs **ONLY FEMALE CAN APPLY** Job role : Teaching field Package : depends on last CTC Contact no: 9561443935 **Those...