Contact Center Executive

3 weeks ago

Andheri Mumbai Maharashtra, India Qrata Full time

Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic.

Job Title: Contact Center Executive

Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging

Exp: 1 to 3 year

**Key Responsibilities**:
1. Customer Interaction:

- Greet and welcome Customers as they call the contact centre.
- Assist Customers with filling out necessary forms in system.
- Provide information about available aesthetic treatments, pricing, and post-treatment care.

2. Appointment Scheduling:

- Schedule Customer appointments, ensuring that the clinic's calendar is organized and appointments are spaced appropriately.
- Handle appointment cancellations and rescheduling requests efficiently.

3. Customer Education:

- Educate Customers about the various aesthetic treatments offered by the clinic.
- Explain the benefits and expectations associated with each treatment.
- Provide information on pre and post-treatment instructions.

4. Administrative Support:

- Maintain accurate Customer records and contact information.

5. Compliance and Privacy:

- Safeguard Customer confidentiality and data security.

6. Problem Resolution:

- Address Customer concerns or complaints promptly and professionally, seeking solutions to ensure Customer satisfaction.
- Collaborate with the clinic staff and Doctors to resolve any treatment-related issues.

7. Product Knowledge:

- Stay updated on the latest aesthetic treatments, technologies, and industry trends to provide accurate information to Customers

**Qualifications**:

- High school diploma or equivalent or any bachelorette degree
- Prior experience in customer service or administrative roles, preferably in a healthcare or aesthetic clinic setting.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and the ability to maintain a calm and empathetic demeanour, especially in stressful situations.
- Proficiency in using computer software for appointment scheduling, record keeping, and data entry.
- Knowledge of medical terminology and aesthetics is beneficial but not always required. (Will be added advantage)
- Basic Knowledge on CRM

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

  • Contact Center Specialist

    2 weeks ago

    mumbai, India HR Yaar Full time

    Designation : CONTACT CENTER TRAINERJob Overview:The contact centre is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training needs end to end. The incumbent will work closely with the stakeholders to understand the training...

  • Contact Center Specialist

    3 weeks ago

    mumbai, India HR Yaar Full time

    Designation : CONTACT CENTER TRAINER Job Overview: The contact centre is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training needs end to end. The incumbent will work closely with the stakeholders to understand the...

  • Contact Center Specialist

    3 weeks ago

    Mumbai, India HR Yaar Full time

    Designation : CONTACT CENTER TRAINER Job Overview: The contact centre is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training needs end to end. The incumbent will work closely with the stakeholders to understand the training...

  • Contact Center Specialist

    3 weeks ago

    Mumbai, India HR Yaar Full time

    Designation : CONTACT CENTER TRAINER Job Overview: The contact centre is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training needs end to end. The incumbent will work closely with the stakeholders to understand the training...

  • Call Center Executive

    5 days ago

    Mumbai, Maharashtra, India 3 Infosolutions Full time

    A Call Center Associate **contacts potential and existing customers by phone to inform them of their company's products, services and offers**. Executives shall also receive phone calls of people responding to direct marketing and advertising campaigns. Skills Needed Communication skills Interpersonal Skills Excellent command on language Basic excel Pay:...

  • Contact Center Trainer for Pooling

    7 days ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Overview: **Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • DVP - HRBP - Contact Center - With a Leading Bank

    4 weeks ago

    mumbai, India Skill Ventory Full time

    Roles and Responsibilities Job profile: Responsible for Contact Center VerticalLead a team of HR BP’s and Partners with Business to align HR strategy with business strategy.Work closely with Business to increase productivity and to manage attrition.Responsible for the talent management plan and organisational development.Work closely with COE’s...

  • Marketing Executive

    4 weeks ago

    Mumbai, India Marketing Executive Full time

    experience developing and executing marketing campaigns while managing and inspiring a team. He/she will be comfortable with day-to-day marketing activities, as well as long-term strategy, thriving with tight deadlines and changing needs. If you are a people-person who loves the rewarding challenge of building a brand, we want to hear from...

  • Contact Center Operations

    6 days ago

    Andheri East, Mumbai, Maharashtra, India Aluco Glazing Full time

    The responsibilities for this position include but are not limited to: - Day to Day operational oversight of Service Delivery to include Return, Repair, Exchange, Advanced Exchange, On-Site Repair, Walk-In Repair, Depot Repair - Submission and monitoring of service requests within vendor and/or internal systems - Handling customer service...

  • Impact Guru

    1 week ago

    Mumbai, India Impact Guru Technology Ventures Pvt Ltd Full time

    Hiring Candidates for Contact Center Lead (Outbound Process) with ImpactGuru.Com for Mumbai (Andheri) Location Position : Contact Center Lead Job Location : Mumbai ( Andheri ) Industry : Insurance, Life Insurance, Health Insurance Experience :- Must have min 10 years of experience in Outbound Contact Centre Management- Prior experience in handling a...

  • Call Center Specialist

    3 weeks ago

    Mumbai, India Servify Full time

    Position Summary : The Incumbent will play a crucial role in supervising the effective operations of the contact centre to ensure smooth communication between the organisation and its clientele. Duties involve overseeing a team of contact center agents, refining operational procedures to boost customer satisfaction, analyzing performance metrics to pinpoint...

  • Call Center Specialist

    3 weeks ago

    Mumbai, India Servify Full time

    Position Summary : The Incumbent will play a crucial role in supervising the effective operations of the contact centre to ensure smooth communication between the organisation and its clientele. Duties involve overseeing a team of contact center agents, refining operational procedures to boost customer satisfaction, analyzing performance metrics to pinpoint...

  • Call Center Specialist

    3 weeks ago

    mumbai, India Servify Full time

    Position Summary : The Incumbent will play a crucial role in supervising the effective operations of the contact centre to ensure smooth communication between the organisation and its clientele. Duties involve overseeing a team of contact center agents, refining operational procedures to boost customer satisfaction, analyzing performance metrics to...

  • Center Coordinator

    4 weeks ago

    Mumbai, India MITCON Consultancy ad Engineering Services Ltd Full time

    ay coordinate or supervise the activities of subordinates. - Serves as a liaison with external public agencies, particularly in relation to their advisory and financial support of center, including working in fundraising relating to memberships in center and sponsorships of center activities and related to the university and college development/capital...

  • Call Center Executive

    4 weeks ago

    Mumbai, India New Star Technologies Full time

    Need Male, Female Call Center Executives for Out Bound International Call Center (Night Shift Only). Fixed Salary Offered + Incentives. **Salary**: ₹9,476.00 - ₹25,000.00 per month Schedule: - Fixed shift - Monday to Friday - Night shift - US shift Supplemental pay types: - Performance bonus - Quarterly bonus - Shift allowance **Experience**: -...

  • Call Center Executive

    6 days ago

    Nashik, Maharashtra, India Paradigm Consultancy Full time

    WE ARE HIRING Designation: - Call Center Executive Location: - Nashik Maharashtra Salary: - 15,000 To 25,000 Per Month Education: - Diploma / Any Graduate Experience: - Total Experience : 3 Years with call center or Telecaller. - Minimum Experience : 1 to 2 Years of Previous experience in a call center or customer service role is a...

  • Call Center Executive

    6 days ago

    Mumbai, India Spinnaker Corporate Advisors Full time

    Job description - Counselling of new students - Lead the sales process, establish contact, call and meet prospective students - Be the first point of contact for all sales-related queries and communication - Explain course details to students/parents - Provide guidance to students and parents on career decisions - Give presentation to prospective clients in...

  • Marketing Executive for Diagnostic Center

    5 days ago

    Kandivali, Mumbai, Maharashtra, India Vcare Imaging & Diagnostic Center Full time

    Marketing executives for field visits to hospitals, corporates and doctors in Mumbai to pramote our diagnostic services and bring new tie-ups. **Salary**: ₹120,000.00 - ₹300,000.00 per year Schedule: - Flexible shift Supplemental pay types: - Performance bonus

  • Call Center Executive

    4 weeks ago

    Prabhadevi, Mumbai, Maharashtra, India ZIQITZA HEALTH CARE LTD Full time

    Require: Call Center Executive Location: Prabhadevi, Mumbai, Maharashtra Qualification: Under Graduate Job Profile: Back Office Time: Rotational (8 Hour Shift) Work Experience: 2 Years **Salary**: CTC ₹15,000.00 - ₹17,000.00 per month Speak To HR - +91-XXXXXXXXXX **Salary**: ₹15,000.00 - ₹17,000.00 per month Schedule: - Rotational...

  • Executive Contact Centre

    7 days ago

    Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 484-06 - Job Title: **Executive Contact Centre - Logistics/Cargo Industry - Mumbai** - Category: - Logistics - Job Description: - Founded in 1984, the company has had a long and proud presence in India and is a leading conglomerate dealing in international air cargo management, trucking, hotels & hospitality, insurance brokering, visa...