Contact Center Operations

3 weeks ago


Andheri East Mumbai Maharashtra, India Aluco Glazing Full time

The responsibilities for this position include but are not limited to:

- Day to Day operational oversight of Service Delivery to include Return, Repair, Exchange, Advanced Exchange, On-Site

Repair, Walk-In Repair, Depot Repair
- Submission and monitoring of service requests within vendor and/or internal systems
- Handling customer service escalations/exceptions and working with repair vendors to resolve service issues.
- Assisting with, tracking, and managing service requests, device status
- Manage/resolve service delivery exceptions and service provider escalations
- Working with Service Vendors to introduce new products into the service process, or to introduce new service

capabilities.
- Monitoring department issues and client complaints to propose methods to lessen recurring issues.
- Work with operations technicians to support Device Triage and Diagnostics procedures including functional testing for

each customer program
- Monitor operation control points to ensure SLA performance compliance. Review SLA non compliant issues with

Service Management to establish corrective actions.
- Additional responsibilities to support planning or ongoing service operations may be defined as required.

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- handling customer chain escalations: 3 years (required)
- sla performance complaince: 3 years (required)
- device triage: 3 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9315547753



  • Andheri, Mumbai, Maharashtra, India Qrata Full time

    Opportunity to work at India's best aesthetic treatment clinic, dedicated to providing cutting-edge aesthetic solutions and an unparalleled client experience. We are seeking a skilled Contact center executive to be the face of our clinic. Job Title: Contact Center Executive Expertise: Inbound /Outbound/Chat/Mail/ WhatsApp/messaging Exp: 1 to 3 year **Key...


  • Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title: Contact Center Trainer** **Experience: 4 to 8 years** **Location: Kurla, Mumbai** **Company Type: Healthcare** **Job Type: Full-Time** The contact center is the first touch point for any patient reaching out to us for a service and the journey of excellent patient experience starts here. The role of the trainer will be managing all training...


  • Mumbai, India Indbank Global Support Services Limited Full time

    Head/Manager - Contact Center (for Vashi- Mumbai) - The Head of Contact Centre will lead a Contact Centre Operation of various sizes, typically this is a fast-paced area of business that is challenging and changing continuously.- The Head of Contact Centre would be expected to shape the future of a contact center operation, being committed to delivering a...


  • Mumbai, India Interactive Brokers Full time

    **Responsibilities**: - Work closely with the contact center administrator on the networking team - Review and maintain IVR configurations based on set specifications from Client Services - Work with developers, QA, and regional managers for continuous improvements and high-quality, on-time deliveries - Provide training and technical assistance for any...


  • Mumbai, India Bayleaf HR Solutions Private Limited Full time

    **Urgent Opening** **Future Generali Insurance company** **Position: - ** Executive - Contact Center **Job location** - Thane **Salary: - ** Upto 2.5 LPA **Qualification: - ** Graduate/ MBA **Profile: - **Customer Support Role **Industry type: - **Insurance - Should be comfortable working in shift even on weekends **Contact Person-**HR Heli: -...


  • Mumbai, India Impact Guru Technology Ventures Pvt Ltd Full time

    Contact Center Lead - Immediate Joiner ImpactGuru is a leading crowdfunding platform that is revolutionizing the way people raise funds for healthcare, social causes, and personal needs. Founded with the mission to make healthcare more accessible and affordable, ImpactGuru enables individuals, NGOs, and social enterprises to mobilize support and raise funds...


  • Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Knowledge of IT system hardware and network concepts - Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies Data Center Technician Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at...

  • Contact Center Expert

    1 month ago


    Mumbai, India Orange Business Services Full time

    **About the role**: Key accountabilities RUN phase: - To provide professional technical support and troubleshooting for all issues received related to Genesys CC. - Resolve complex customer issues on Genesys CC; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. - Act as high level of...


  • Andheri, Mumbai, Maharashtra, India SIP Academy India Full time

    **Job location**:Andheri East, Mumbai**: **Job description**: Designation: Center Coordinator Key reponsibilities: - Driving New Student Enrolments by sales activities - Driving Student Retention - conducting activities - Stock Management - Operations & Maintenance - Maintaining reports Job objective: To meet, counsel and convert prospective parents. To...


  • Mumbai, Maharashtra, India ADSIPL - Maharashtra Full time

    Knowledge of server hardware and components - Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies - Server Hardware Troubleshooting experience Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operation Technician at Amazon Data Services...

  • Data Center Operator

    1 month ago


    Mumbai, Maharashtra, India ThinkResource Infosolutions Pvt Ltd Full time

    **Data Centre Operator(L2&L3)** Diploma / Degree BE/ B.Tech / MCA in IT/Computer Science/ Computer Engg. / Electronics & Communication/Electronics - Data center support experience of 6 to 8 years - Experience in Data Centre Environment monitoring - Rack Space, Temperature, Humidity, Cooling etc., - Experience in Rack space management - Experience in Cabling...


  • mumbai, India Servify Full time

    Position Summary : The Incumbent will play a crucial role in supervising the effective operations of the contact centre to ensure smooth communication between the organisation and its clientele. Duties involve overseeing a team of contact center agents, refining operational procedures to boost customer satisfaction, analyzing performance metrics to...


  • Mumbai, India Servify Full time

    Position Summary : The Incumbent will play a crucial role in supervising the effective operations of the contact centre to ensure smooth communication between the organisation and its clientele. Duties involve overseeing a team of contact center agents, refining operational procedures to boost customer satisfaction, analyzing performance metrics to pinpoint...


  • Mumbai, India Servify Full time

    Position Summary : The Incumbent will play a crucial role in supervising the effective operations of the contact centre to ensure smooth communication between the organisation and its clientele. Duties involve overseeing a team of contact center agents, refining operational procedures to boost customer satisfaction, analyzing performance metrics to pinpoint...

  • Data Center Operator

    1 month ago


    Mumbai, Maharashtra, India Cygnus Information Solutions Pvt. Ltd. Full time

    **Data Center Operator** **Qualifications** - Diploma / Degree BE/ B.Tech / MCA in IT/Computer Science/ Computer Engg. / Electronics & Communication/Electronics **Roles & Responsibilities** - Experience in Data Centre Environment monitoring, Rack Space, Temperature, Humidity, Cooling etc., - Experience in Rack space management - Experience in Cabling /...

  • Center Manager

    1 week ago


    mumbai, India Progenesis IVF Fertility Center Full time

    Managing overall Operations and Administration of the Center.● Floor Management.● Hospital Data Management● Over all compliances and Documentation of the Center.● Marketing & Branding● Cam Management● Vendor management.● Preparing Duty Schedule dept wise for Center’s’ employees● To check & maintenance of AMC for machines.● Maintain...

  • Center Manager

    1 week ago


    Mumbai, India Progenesis IVF Fertility Center Full time

    Managing overall Operations and Administration of the Center.● Floor Management.● Hospital Data Management● Over all compliances and Documentation of the Center.● Marketing & Branding● Cam Management● Vendor management.● Preparing Duty Schedule dept wise for Center’s’ employees● To check & maintenance of AMC for machines.● Maintain...

  • Center Manager

    1 week ago


    Mumbai, India Progenesis IVF Fertility Center Full time

    Managing overall Operations and Administration of the Center.● Floor Management.● Hospital Data Management● Over all compliances and Documentation of the Center.● Marketing & Branding● Cam Management● Vendor management.● Preparing Duty Schedule dept wise for Center’s’ employees● To check & maintenance of AMC for machines.● Maintain...

  • Center Manager

    1 week ago


    mumbai, India Progenesis IVF Fertility Center Full time

    Managing overall Operations and Administration of the Center. ● Floor Management. ● Hospital Data Management ● Over all compliances and Documentation of the Center. ● Marketing & Branding ● Cam Management ● Vendor management. ● Preparing Duty Schedule dept wise for Center’s’ employees ● To check & maintenance of AMC for machines. ●...


  • mumbai, India ADSIPL - Maharashtra Full time

    Data Centre Operations TechData Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operations Tech at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.ADSIPL offers an...