Sr. Technical Lead- Cloud Contact Center Platform
2 months ago
Overview:We seek an experienced Technical Owner to lead the architecture, design, and delivery of our next-gen AWS Cloud Contact Center Platform implementation. As the technical authority, you will own all technology decisions from cloud architecture and infrastructure to integration and application development. You will translate complex requirements into innovative solutions and drive high-quality execution by the engineering teams. Responsibilities:- Partner closely with stakeholders to gather and document technical requirements- Define cloud reference architectures meeting scalability, security, and DR needs- Standardize technology landscape AWS stack, CRM integration, and toolchain- Guide agile execution - plan sprints, track velocity, mitigate risks and issues- Ensure the highest quality delivery standards through efficient code reviews, test automation, etc.- Build future capabilities leveraging emerging technologies like AI/ML and voice analytics- Lead troubleshooting of issues and tech enhancements in production systems- Foster engineering excellence and mentoring culture across the teams Requirements:- 10+ years of technology development experience with at least 5+ years of people leadership- Hands-on expertise with AWS cloud infrastructure and contact center platforms- Successful track record as the engineering owner of entire solution lifecycles- Excellent technical troubleshooting skills and ability to dive deep as needed- Strong relationship builder able to influence diverse stakeholders- Passion for learning and adopting leading-edge technical innovationsExp:
10+ YearsLocation:
India
Work
Timings:
2.30pm- 11.30 pm
We have other current jobs related to this field that you can find below
-
Pune, India Codvo.ai Full timeCompany OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
-
Sr. Technical Lead- Cloud Contact Center Platform
2 months ago
pune, India Codvo.ai Full timeCompany Overview We are a global empathy-led technology services company where software and people transformations go hand-in-hand. Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
-
pune, India Codvo.ai Full timeCompany Overview We are a global empathy-led technology services company where software and people transformations go hand-in-hand. Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
-
Pune, Maharashtra, India Codvo Full timeCompany OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
-
Pune, Maharashtra, India Codvo Full timeCompany Overview We are a global empathy-led technology services company where software and people transformations go hand-in-hand. Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
-
Sr. Technical Lead- Cloud Contact Center Platform
2 months ago
Pune, India Codvo.ai Full timeCompany OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
-
Pune, India Codvo.ai Full timeCompany OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
-
Sr. Technical Services Engineer
3 weeks ago
pune, India NorthStar HR Consultants Full timeJob Title - Sr. Technical Services EngineerJob Location - Baner, PuneAbout CompanyOur client is a pioneering Identity SecOps provider that arms identity and cybersecurity teams with end-to-end, real-time identity security posture management and threat detection. They are designed to secure identity and access in any cloud (e.g. AWS, Azure), as well as...
-
Sr. Technical Services Engineer
4 weeks ago
pune, India NorthStar HR Consultants Full timeJob Title - Sr. Technical Services EngineerJob Location - Baner, PuneAbout CompanyOur client is a pioneering Identity SecOps provider that arms identity and cybersecurity teams with end-to-end, real-time identity security posture management and threat detection. They are designed to secure identity and access in any cloud (e.g. AWS, Azure), as well as...
-
Cloud Operations Engineer
7 days ago
Pune, Maharashtra, India Capgemini Full timeAWS Connect Contact Center Engineer Job Description (India)Minimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platformsJob ResponsibilitiesAs an AWS...
-
Cloud DevOps Engineer
3 weeks ago
pune, India Capgemini Full timeAWS contact Center Principle Duties and Responsibilities As an AWS Connect Contact Center Engineer within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists. Experience in building solution and implementing CCaaS 1-2 Year hands on experience in building call flows and IVR within AWS...
-
Cloud DevOps Engineer
1 month ago
pune, India Capgemini Full timeAWS contact Center Principle Duties and Responsibilities As an AWS Connect Contact Center Engineer within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists. Experience in building solution and implementing CCaaS 1-2 Year hands on experience in building call flows and IVR within AWS...
-
Cloud DevOps Engineer
7 days ago
Pune, Maharashtra, India Capgemini Full timeAWS contact Center Principle Duties and Responsibilities As an AWS Connect Contact Center Engineer within Capgemini's Business Services Global Business Line would perform the following set of responsibilities and duties exists. Experience in building solution and implementing CCaaS 1-2 Year hands on experience in building call flows and IVR within AWS...
-
Cloud Operations Engineer
3 days ago
pune, India Capgemini Full timeAWS Connect Contact Center Engineer Job Description (India) Minimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms Job Responsibilities As an...
-
Cloud DevOps Engineer
7 days ago
Pune, Maharashtra, India Capgemini Full timeAWS contact CenterPrinciple Duties and ResponsibilitiesAs anAWS Connect Contact Center Engineerwithin Capgemini's Business Services Global Business Line would perform the following set of responsibilities and duties exists.Experience in building solution and implementing CCaaS1-2 Year hands on experience in building call flows and IVR within AWS Connect and...
-
Cloud DevOps Engineer
1 month ago
Pune, India Capgemini Full timeAWS contact Center Principle Duties and ResponsibilitiesAs an AWS Connect Contact Center Engineer within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists. Experience in building solution and implementing CCaaS1-2 Year hands on experience in building call flows and IVR within AWS...
-
Cloud Operations Engineer
1 month ago
Pune, India Capgemini Full timeAWS Connect Contact Center Engineer Job Description (India)Minimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platformsJob ResponsibilitiesAs an AWS...
-
Cloud DevOps Engineer
3 weeks ago
Pune, India Capgemini Full timeAWS contact Center Principle Duties and ResponsibilitiesAs an AWS Connect Contact Center Engineer within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists. Experience in building solution and implementing CCaaS1-2 Year hands on experience in building call flows and IVR within AWS...
-
Cloud Operations Engineer
3 weeks ago
Pune, India Capgemini Full timeAWS Connect Contact Center Engineer Job Description (India)Minimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platformsJob ResponsibilitiesAs an AWS...
-
Cloud Operations Engineer
7 days ago
Pune, Maharashtra, India Capgemini Full timeAWS Connect Contact Center Engineer Job Description (India) Minimum 3+ years of experience working in multi-client BPO provider withContact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms Job Responsibilities...
