Cloud DevOps Engineer
1 month ago
Principle Duties and Responsibilities
As an AWS Connect Contact Center Engineer within Capgemini’s Business Services Global Business Line would perform the following set of responsibilities and duties exists.
- Experience in building solution and implementing CCaaS
- 1-2 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform
- 5-7 years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center
Configuration, Queues and Prompts , Routing Profiles, Agent/User Management
- Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers
- Experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex
- Code/Scripting capabilities (Python, JAVA)
- Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
- Participate in and/or lead projects of medium to high complexity.
- Leads on-call production support activities, using the technical knowledge and capability to handle all problems that may arise.
Minimum 3+ years of experience working in multi-client BPO provider with Contact Center Technology platforms predominantly having worked on Amazon Connect and platforms like, ServiceNow, Zendesk and any other CRM platforms with additional experience is cloud platforms
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