Customer Contact Officer

3 weeks ago

Chakan Pune Maharashtra, India Atlas Copco (India) Ltd. Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Your Role**

We are looking for a Planning & Customer Contact Officer, who will be mainly responsible for Material Planning & interacting with Customers / Customer Centers / Distribution Centers for providing information related to their orders focusing on delivery of products to customer on right time.

**Main Responsibilities**
- Manage the customer order processing through proper scheduling, planning in BPCS, Manufacturing Execution Systems (MES)
- Responsible for customer contact and support to the Customer Centers for information concerning production, such as: Lead times and stock availability, Delivery schedule of orders, Special expediting assistance
- Translate Product forecast into Material forecast
- Analyze pertinence of large forecast modifications by customer s and impact on supply chain
- Monitor inventory of FG for balancing stock management and Service level
- Participate in NPD & DN process ensuring optimal Phase in and Phase out of parts
- Prepare invoices of finish goods and coordinate with Logistics for Material shipments for intercompany dispatches
- Coordinating with Customer Center for customer inspection in factory
- Conduct system stock and physical stock verification on a regular basis through Cycle Counts to ensure correct FG stocks in system.
- Co-ordinate with sourcing, quality control, stores & other functions in manufacturing for timely actions related to Customer Orders.
- Active Contribution to the production planning process for high efficiency and productivity
- Improve customer satisfaction in terms of delivery performance
- Communicating with Shop Floor Team on Delivery Requirements
- Material planning & control for assigned commodity/parts
- Be part of monthly level meetings with customer centers to formalize CC needs for coming months, and track PC commitments.
- Daily Tracking both parties performance, analyze deviations, and raise flag
- Prepare monthly reports to track Supply Chain performance
- Work as per group guidelines & ‘The way we do things’.

***
**To succeed, you will need**

**Experience requirements**
- 2+ years of experience in Supply Chain/Planning/PPC
- Knowledge of IT tools like ERP SAP/BPCS, Manufacturing Execution Systems, CRM, MS-Excel, Word etc
- Fluent in English

**Knowledge/Educational requirements**
- University degree in relevant field.

**Personality requirements**
- Good communication and interpersonal skills
- High ability to work in teams
- Positive attitude, constantly raising the performance bar
- Knowledge of Lean manufacturing and MES (Manufacturing Execution System) will be advantage
- Undisputed business ethics vs supplier & adhere to “Business Code of Practice”.

**In return, we offer you**
- A Friendly Family
- like atmosphere
- New Challenges and new things to learn every day
- A culture known for respectful interaction, ethical behaviour and integrity
- Continuous Learning

***

**City**
Chakan, Pune

**Last Day to Apply**

27 July 23

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

  • Customer Support

    4 weeks ago

    Chakan, Pune, Maharashtra, India INTO WELLNESS PVT LTD Full time

    POSITION: Customer support LOCATION: Pune, chakan Experience required - 3-5 years COMPANY OVERVIEW: Into wellness is a leading Gym equipment manufacturing company in India. Into wellness is in collaboration with REALLEADER USA and the only international brand manufacturing world class products in India. INSTAGRAM -...

  • Contact Centre Domain Expert

    1 day ago

    Pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.So, what’s the role all about?We are seeking a...

  • Contact Centre Domain Expert

    1 day ago

    pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? We are seeking...

  • Contact Centre Domain Expert-Routing

    1 day ago

    pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? We are seeking...

  • Contact Center Trainer for Pooling

    7 days ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Overview: **Full Potential Solutions (FPS) **is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, India, Bogota, COlombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to...

  • Customer Support Agent

    3 days ago

    Pune, Maharashtra, India Accentrix solution Full time

    Dear Job Seekers..!! We are Hiring Role : Customer Service Agent International Voice support Experience : 1+yr Of Exp required Education : Any Graduate Salary : Upto 4Lpa Work from Office **Excellent Communication** Note : Immediate joiners Location : Pune For More Info Contact **HR AYESHA - 7676529751** **Job Types**: Full-time, Permanent Pay:...

  • L4- Welfare Officer and Social Counsellor-chakan-2

    7 days ago

    Chakan, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 5 - 10 Years **Location**: ChakanMaharashtra **Nature of Job**: Business Support **Job role**: Industrial Relations **Division** **Support Services** **Department** **Welfare** **Level / Grade** **L4** **Functional Area** **Chakan** **1** **Job Title** **Welfare officer cum Social counsellor** **2** **Reporting **_Functional...

  • Contact Centre Domain Expert

    1 day ago

    Pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Description – Senior Specialist Software...

  • Customer Executive

    4 weeks ago

    Swargate, Pune, Maharashtra, India Sahyadri Motors Pvt. Ltd (Swargate) Full time

    **KEY PURPOSE: -** Primary role of an Customer Relationship Executive in a service-marketing role is to increase job inflow into the workshop. There are 3 types of ICRE: - CRE- Appointment booking - ICRE-Service marketing - ICRE-Concern resolution **DUTIES AND RESPONSIBILITIES: -** Stationed at back office - reporting to CRM. 1) Generate enough...

  • Customer Service Officer

    4 days ago

    Hinjewadi, Pune, Maharashtra, India Growinity Solutions LLP Full time

    Customer Service Officer (International Chat Process) Location - Pune, Hinjewadi Work From Office Salary - Upto 2.64 LPA Requirement Good English Communications skills Ready for night shifts and work form office Criteria Graduate Freshers can apply. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,000.00 - ₹21,000.00 per...

  • Business Development Manager

    4 weeks ago

    Pune, India Vsynergize OutSourcing Pvt. Ltd Full time

    Job Description:The Business Development Manager for the AI Contact Centre is responsible for drivinggrowth and revenue generation through the promotion and adoption of AI-poweredsolutions within the contact center industry. This role involves identifying prospectiveclients, understanding their needs, and proposing tailored AI contact center solutions tomeet...

  • Business Development Manager

    4 weeks ago

    Pune, India Vsynergize OutSourcing Pvt. Ltd Full time

    Job DescriptionJob Description:The Business Development Manager for the AI Contact Centre is responsible for drivinggrowth and revenue generation through the promotion and adoption of AI-poweredsolutions within the contact center industry. This role involves identifying prospectiveclients, understanding their needs, and proposing tailored AI contact center...

  • Contact Centre Domain Expert

    1 week ago

    pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. Job Description – Senior Specialist Software...

  • Contact Centre Domain Expert

    4 weeks ago

    Pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.Job Description – Senior Specialist Software...

  • Contact Centre Domain Expert-Routing

    1 day ago

    Pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We are seeking a skilled and experienced Contact...

  • Customer Relationship Executive

    8 hours ago

    Camp, Pune, Maharashtra, India SIgnboard Company Full time

    1. As a Customer Relations Executive, you will be the face of our company, first point of contact to clients and representing us to our valued clientele. 2. You will be responsible for coordinating between different departments of the company - **primarily between sales, production and the customer.** 3. With reference to the above you will be required to...

  • Dispatch Officer

    3 days ago

    Pune, Maharashtra, India Indmark Formtech Pvt Ltd Full time

    A Dispatch Officer is a professional who ensures that everything runs smoothly by coordinating with customers, providing precise logistics for drivers to follow along on their routes, and coordinating delivery times. Dispatch Officers are the point of contact for drivers and have all the information needed to make deliveries. Dispatch Officer...

  • Plastic Mold Designer

    4 weeks ago

    Chakan, Pune, Maharashtra, India Manki Job Staffing Services Full time

    **Job Overview**: **Plastic mold designer**: **Pune**: - Job Location:Chakan - Experience:4-5 years - Salary: 20000 to 25000 - Job Type:Full Time - Work Location:Work From Office - No of vacancies:2 Position: Plastic Injection Mould Designer Qualification : B E/ Diploma Experience: 4 to 6 Yrs Software skills: UG NX Job Location : Chakan...

  • Contact Centre Domain Expert-Routing

    1 week ago

    pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. We are seeking a skilled and experienced Contact...

  • Contact Centre Domain Expert-Routing

    4 weeks ago

    Pune, India NICE Full time

    At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.We are seeking a skilled and experienced Contact...