Contact Centre Domain Expert
2 weeks ago
ACDExpertise in designing call routing flows for both
inbound
and
outboundStrong understanding of
UC and CCProficiency in
VOIP
systems and related protocols such as
SIP, H323, H248, RTP, and SS7-ISUP .Solid understanding of network protocols, especially
TCP/IP
and
WEBSOCKET , with a focus on failover and redundancy strategies.Role and responsibilitiesManage and optimize the ACD (Automatic Call Distribution) system to ensure efficient distribution of incoming calls.Design, implement, and monitor call routing flows for both inbound and outbound calls.Collaborate with the IT and communications teams to ensure seamless UC (Unified Communications) and CC (Contact Center) operations.Oversee the implementation and management of VOIP systems, with proficiency in protocols including SIP, H323, H248, RTP, and SS7-ISUP.Ensure network security and efficiency through expertise in TCP/IP and WEBSOCKET protocols.Develop and maintain documentation for failover procedures, ensuring staff training and periodic testing of failover scenarios.Develop, enhance, and maintain contact center applications with an emphasis on routing functionality.Design, implement, and optimize routing algorithms to ensure efficient and effective call flows.Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.Perform system analysis, troubleshooting, and debugging to identify and resolve routing-related issues.Conduct regular performance monitoring and optimization of routing strategies to ensure optimal customer experiences.Maintain documentation, including technical specifications, system designs, and user manuals.Stay up-to-date with industry trends and emerging technologies in contact center routing and Java development, and apply them to enhance our systems.Participate in code reviews and provide constructive feedback to ensure high-quality code standards.Deliver high quality, sustainable, maintainable codeParticipate in reviewing design and code (pull requests) for other team members – again with a secure code focusWork as a member of an agile team responsible for product development and deliveryAdhere to agile development principles while following and improving all aspects of the scrum processFollow established department procedures, policies, and processes.Adheres to the company Code of Ethics and CxOne policies and procedures.Excellent English and experience in working in international teams are required.Qualifications and Required ExperienceBS or MS in Computer Science or related degree12+ years’ experience in software developmentStrong knowledge of
Java, Spring boot or .NET ,C#
experienceStrong knowledge of working and developing Microservices.Experience with AWS Could on any technology (preferred are Kafka, EKS, Kubernetes)Extensive experience refactoring code and developing solutions with a minimum risk of regressionExperience with Continuous Integration workflow and tooling (i.e. JIRA, Bamboo, Bitbucket)
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Contact Centre Domain Expert
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Contact Centre Domain Expert
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Pune, India NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.So, what’s the role all about?We are seeking a...
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Contact Centre Domain Expert-Routing
2 weeks ago
pune, India NICE Full timeAt NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you. So, what’s the role all about? We are seeking...
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Pune, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact Centre Job Description:The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...
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Pune, India Vsynergize AI Full timePosition Title: Business Development Manager - AI Contact Centre Job Description:The Business Development Manager for AI Contact Centre is responsible for driving growth and revenue generation through the promotion and adoption of AI-powered solutions within the contact center industry. This role involves identifying prospective clients, understanding their...
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pune, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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Centre Head
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Data Domain Expert
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Data Domain Expert
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pune, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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Pune, India DBS Bank Full timeBusiness Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our...
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Domain Architecture
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