Business Level Application Support

6 months ago

Chennai, India Hewlett Packard Enterprise Full time

Business Level Application Support

This role has been designated as ‘Office’, which means you will primarily work from an HPE office.

**Who We Are**:

- Job Title: Business Level Application Support_
- Location: Chennai._

**Who We Are**:
**HPE PointNext **is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation - giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.

**What you’ll do**:
**Responsibilities**:

- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.

Education and Experience Required:
graduate degree in Computer science background

Experience: 2 - 4 yrs

Desired Skills:

- Good communication skills, both oral and written
- Basic Presentation skills
- Should be an expert in MS-Office

Day-to-day query handling
- Technical Troubleshooting Skills
- Analytical Skills
- Coordinating with Various support teams(IT/AA&S/Business SME)
- Taking part in projects
- Support the leads to achieve Business metrics
- Facing Customer and meeting their demands
- Generate Daily reports
- Tracking & Maintaining data
- Meeting customer demands ( Turnaround Time & Accuracy parameters)
- Participating in business calls with clients
- Ensure internal quality is met
- Review survey responses
- Analyzing root causes and resolving
- Documenting new learnings
- Sharing new learning and best practices

Focal Point:
Handles complex issues by reproducing in train/test environments
Handles user access management and ensures SOX compliance
Handles internal quality validations
Covers weekend support and works with DXC (IT) on any major incidents reported

High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.

**What you need to bring**:
Knowledge and Skills:

- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Problem solving skills.
- Accuracy in data entry.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e
- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.

Join us and make your mark

**What we can offer you**:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element

Want to know more about how you can make your mark with us?

**Then let’s stay connected**

india #servicesandsupport

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Additional Skills**:
**What We Can Offer You**:
**Health & Wellbeing**

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

**Personal & Professional Development**

**Diversity, Inclusion & Belonging**

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

**Let's Stay Connected**:
**Job**:
Services
**Job Level**:
Core

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

**Hewlett Packard Ente

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