Application Support Lead
3 weeks ago
Application Support Lead
Key Responsibilities :
- Managing the team responsible for providing Support for WL Applications and Services, performing investigations, resolving customer issues and addressing customer queries in line with agreed Service Level Agreements.
- Ensure operational activities are conducted including regular monitoring of WL Applications, ensuring the stability of the service (Running processes, maintaining resources, viewing process and software robot logs etc.) and where required taking proactive actions to minimise impact to clients.
- Prioritize teams workload, including planning the testing of fixes.
- Ability to manage incidents and where required to own and escalate out of hours severity issues, in alignment with the Major Incident Management process.
- Ensure compliance with the Automation CoE policy, standards, and guidelines.
- Ensure adherence to ITIL policies and processes such as change management, incident management and problem management.
- Provide concise reporting to Head of Application support and the CoE team.
Essential Skills :
- Industry recognised qualifications in IT and have 3 - 5 years experience in Team management and over all 6+ years experience.
- Have experience with RPA products and possess understanding of technical concepts in the following areas UI Path, .NET, C#, SQL, Software Design, and Data analytics.
- Knowledge of Incident Management, Change-Management Process, knowledge of ITIL standards.
- Excellent understanding and application of development standards, testing, change and release cycle.
- Strong attention to detail and analytical skills.
- Excellent communication skills.
- Proven ability to independently overcome obstacles and resolve complex problems.
Desired Skills :
- Relevant technology qualification highly desirable such as Program Management Professional, ITIL or
Prince Practitioner or equivalent experience.
- Exposure to working in a virtual Global team.
- Excellent understanding of the process landscape and SDAs.
(ref:hirist.tech)-
Lead Application Support Engineer
6 months ago
Chennai, India DTCC Full timeAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills...
-
Application Support
5 months ago
Chennai, India Virtusa Full timeApplication Support - CREQ190770 Description JD : DevOps tools Release Management Secondary CICD support JD As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling mulitple activities related to quarterly project releases and off releases coordinating with multiple vendors to...
-
Lead Support Analyst
6 months ago
Chennai, India Rotork Full timeJob DescriptionRespond promptly to incidents reported through 1st line support or monitoring systems. Diagnose, troubleshoot, and resolve issues following agreed procedures. Escalate complex or unresolved incidents to appropriate teams or third-party vendor adhering to agreed service level agreements (SLAs). Participate in the Major Incident Manager (MIM)...
-
Mobile Application Architect
4 weeks ago
Chennai, Tamil Nadu, India Industrial Support Services Full timeAbout Industrial Support ServicesWe are a leading provider of innovative mobile solutions, dedicated to enhancing our clients' performance through cutting-edge technology.
-
MS Application Support
5 months ago
Chennai, India Virtusa Full timeMS Application Support - CREQ192676 Description Application Support Primary Skills Release Management Secondary Skills CICD support Java/JavaScript SQL JD As an experienced Application Support Engineer working for our leading client, you serve as a member of the release team handling multiple activities related to quarterly project releases and off...
-
IT Application Support Team Lead
4 weeks ago
Chennai, Tamil Nadu, India Rotork Full timeJob OverviewAs a highly skilled IT Application Support Team Lead, you will play a critical role in driving continuous improvement across our technical teams. Reporting to the Global Service Delivery Manager, you will be responsible for leading a team of experts who provide exceptional support to our customers and internal stakeholders.
-
Application Support Analyst
6 months ago
Chennai, India Virtusa Full timeApplication Support Analyst - CREQ192368 Description JOB DESCRIPTION Skill: Application Support Analyst Experience: 6 – 8 years Role / Tier: Lead Software Engineer/Tier 2 Job Description: Primary Skills DevOps tools JavaScript; NodeJS Shell Scripting Ansible Job Description: As an experienced Cloud DevOps Engineer working...
-
Industrial Support Assistant
4 weeks ago
Chennai, Tamil Nadu, India Industrial Support Services Full timeAbout Industrial Support ServicesAt Industrial Support Services, we are seeking an experienced and skilled Industrial Support Assistant to join our team in Chennai Vanagaram. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our LED Manufacturing Company.Salary: The estimated annual salary for this position...
-
IT Applications Support
6 months ago
Chennai, India TaskUS Full time**TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world's most disruptive companies** **We believe our Frontline employees come first, always. At TaskUs, leaders eat last-in other words, we expect you to put your line...
-
Application Support Engineer
8 months ago
Chennai, India Presidio Full timeSEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT! Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators, and innovators who make real, lasting change in the...
-
Senior PHP Laravel Application Developer
3 weeks ago
Chennai, Tamil Nadu, India Industrial Support Services Full timeJob OverviewWe are seeking a highly skilled and experienced PHP Laravel Full Stack Developer to join our team at Industrial Support Services. As a key member of our development team, you will be responsible for designing, developing, and maintaining the back-end and front-end applications using the PHP Laravel framework.Responsibilities and...
-
Industrial Support Team Member
3 weeks ago
Chennai, Tamil Nadu, India Industrial Support Services Full timeCompany Overview:We are Industrial Support Services, a leading company in the LED manufacturing industry.About the Role:This is an exciting opportunity to join our team as an Industrial Support Team Member. In this role, you will play a vital part in ensuring the smooth operation of our day-to-day activities.Salary and Benefits:The estimated salary for this...
-
Senior Application Support Engineer
2 months ago
Chennai, India Getinz Full timePosition Overview : We are looking for an experienced Application Support Specialist to join our team. The successful candidate will provide Level 1 (L1) and Level 2 (L2) support to our in-house customers, ensuring smooth operation and maintenance of our applications. This role requires strong problem-solving skills, excellent communication, and the...
-
Marketing Applications Lead
6 months ago
Chennai, India ASSA ABLOY Full timeJob Summary As the Marketing Applications Lead – IT, you will provide technical ownership and service operations of the marketing architecture and tools used within ASSA ABLOY Global Solutions, having a firm grasp on the interdependencies and value proposition. You will manage the IT delivery aspects of the marketing platforms, ensuring seamless IT...
-
Lead Application Developer
6 months ago
Chennai, India UPS India Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Associate Application Support Specialist
2 months ago
Chennai, India Getinz Full timeSalary : 8-13 Overview : We are looking for an experienced Application Support Specialist to join our team. The successful candidate will provide Level 1 (L1) and Level 2 (L2) support to our in-house customers, ensuring smooth operation and maintenance of our applications. This role requires strong problem-solving skills, excellent communication, and the...
-
Application Support Specialist
3 weeks ago
Chennai, Tamil Nadu, India Explorance Full timeUnlock Your Potential as an Application Support AnalystWe are seeking a skilled and enthusiastic Application Support Analyst to join our dynamic team at Explorance. As a key member of our software support team, you will play a vital role in delivering exceptional customer service and ensuring the seamless operation of our .Net based web application.About the...
-
Senior Laravel Developer
2 weeks ago
Chennai, Tamil Nadu, India Industrial Support Services Full time**Job Overview:**We are seeking an experienced Senior Laravel Developer to join our team at Industrial Support Services. As a key member of our development team, you will be responsible for designing, developing, and maintaining scalable and efficient web applications using the PHP Laravel framework.**About the Role:**This is an exciting opportunity for a...
-
Lead applications developer
2 weeks ago
Chennai, India UPS Full timeResponsibilities: 10+ years of exp Leads systems analysis and design. Leads design and development of applications. Develops and ensures creation of application documents. Defines and produces integration builds. Monitors emerging technology trends. Leads maintenance and support. Primary Skills: Minimum 5 years Java-Springboot/J2 EE (Full...
-
Onestream Application Support
6 months ago
Chennai, India Flex Full time-Job Description To support our extraordinary teams who build great products and contribute to our growth, we’re looking to hire Senior Consultant - IT who is based out of in Chennai & Pune locations. Reporting to Senior Manager & the role involves, What a typical day looks like: - Lead the team in cross-functional meetings to understand technical...