Application Support Engineer

7 months ago

Chennai, India Presidio Full time

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators, and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Engineer

Job Description:

Demonstrable experience as an application support engineer or any other related field. Bachelor’s degree in computer science, software engineering, information systems, information technology, computer engineering, or anything similar. Must be capable of managing code migration, monitoring performance, and documenting all configuration changes. Enhanced knowledge of back-end and front-end programming languages. They include Java, React, Node JS, Angular, and Python. Hands on experience working on any one of the Public Cloud ( AWS or Azure ) Have the ability to offer significant front-end support to all web-based clients and internal departments. Extensive knowledge of Advanced Encryption Standards or AES. Significantly advanced proficiency in determining the causes of application errors and skillfully repairing them. Coordinate with the design and development teams to resolve complex application and system issues Troubleshoot and rectify application issues Provide progress updates to the management and customer Perform root cause analysis to identify the reasons for the underlying issue Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications Monitor all alerts related to applications and provide proactive services Maintain positive working relationships with other team members, including engineers and customer support technicians Debug any issues that impact application performance Coordinate with the quality assurance and development team to administer code migrations across various environments Prepare and maintain documentation for all issues and the implemented solutions Recommend ways to optimize business performance by presenting solutions to existing challenges

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