Application Support Engineer

1 month ago


Chennai, India Getinz Full time
Job Role: Application Support Engineer

Getinz is seeking a highly skilled Application Support Engineer to join our team. As a key member of our support team, you will be responsible for providing first and second-level support, troubleshooting application issues, and escalating as necessary.

Key Responsibilities:

  • Provide first and second-level support, troubleshooting application issues, and escalating as necessary.
  • Collaborate with internal users to understand issues and ensure timely resolution.
  • Monitor and maintain application performance, proactively addressing potential issues.
  • Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines.
  • Use SQL queries to troubleshoot and resolve application issues, and assist with data extraction for reporting.
  • Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues.
  • Work with cross-functional teams to resolve complex issues and contribute to process improvements.
  • Maintain and update support documentation, runbooks, and knowledge base articles.

Requirements:

  • 2+ years of experience in application support with expertise in L1 and L2 support roles.
  • Proficiency in SQL for troubleshooting, query writing, and data analysis.
  • Hands-on experience with AWS cloud services for application support.
  • Strong verbal and written communication skills for interacting with technical and non-technical teams.
  • Strong analytical skills with a focus on diagnosing and resolving complex issues.
  • Availability to work in the Eastern Standard Time (EST) zone.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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