Application Support Engineer
1 month ago
Getinz is seeking a highly skilled Application Support Engineer to join our team. As a key member of our support team, you will be responsible for providing first and second-level support, troubleshooting application issues, and escalating as necessary.
Key Responsibilities:
- Provide first and second-level support, troubleshooting application issues, and escalating as necessary.
- Collaborate with internal users to understand issues and ensure timely resolution.
- Monitor and maintain application performance, proactively addressing potential issues.
- Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines.
- Use SQL queries to troubleshoot and resolve application issues, and assist with data extraction for reporting.
- Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues.
- Work with cross-functional teams to resolve complex issues and contribute to process improvements.
- Maintain and update support documentation, runbooks, and knowledge base articles.
Requirements:
- 2+ years of experience in application support with expertise in L1 and L2 support roles.
- Proficiency in SQL for troubleshooting, query writing, and data analysis.
- Hands-on experience with AWS cloud services for application support.
- Strong verbal and written communication skills for interacting with technical and non-technical teams.
- Strong analytical skills with a focus on diagnosing and resolving complex issues.
- Availability to work in the Eastern Standard Time (EST) zone.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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