Applications Support Engineer

2 months ago

CochinKochiChennai, India Careergreen Solutions Full time

Responsibility Overview :

The Application support engineer will be and will be accountable for 20% of their time monitoring and handling user issues of implemented Automation Solutions in a timely manner based on the agreed business services levels.


The remaining 80% of the role will be involved in the development of new and existing applications across various technologies including AI Digital Assistants, RPA and bespoke in house products built on C# and .NET frameworks.

The role demands a good level of technical skill in understanding applications, network, databases, servers, and storage troubleshooting and analysis, ensuring any support activities and remain aligned with security and client compliance policies. The role will provide global support and interfaces as necessary to provide support with consistency across all regions and aligns with peers in other regions as needed.


Key Responsibilities :

- Providing Support for Applications and Services, performing investigations, resolving customer issues and addressing customer queries in line with agreed Service Level Agreements.

- Regular Monitoring of Applications, ensuring the stability of the service (Running processes, maintaining resources, viewing process and software robot logs etc.) and where required taking proactive actions to minimise impact to clients.

- Prioritize the defects for resolution, including planning the testing of fixes.

- Ability to manage incidents and where required to own and escalate out of hours severity issues.

- Ensure compliance with the Automation CoE policy, standards, and guidelines.

- Ensure the platform meets the relevant security standards and policies.

- Ensure adherence to ITIL policies and processes such as change management, incident management and problem management.

- Provide concise reporting to Team Leader / Head of Application support and the CoE team.

Essential Skills :

- Degree in Computer Science or related IT discipline and have 3 - 5 years' experience in development and / or Application Support.

- Have experience with UI Path, Power Automate and similar technologies such as Blue Prism and Automation Anywhere.

- Possess development skills in one or more of the following areas UI Path, .NET, C#, SQL, Software Design, and Data analytics.

- Knowledge of Incident Management, Change-Management Process, knowledge of ITIL standards.

- Excellent understanding and application of development standards, testing, change and release cycle.

- Strong attention to detail and analytical skills.

- Excellent communication skills.

- Proven ability to independently overcome obstacles and resolve complex problems.

- Open to work in preplanned monthly rotational shifts.

Desired Skills :

- Relevant technology qualification highly desirable such as Program Management Professional, ITIL or Prince Practitioner or equivalent experience.

- Certification in the relevant function area of Robotics Process Automation is preferred.

- Working in a virtual Global team.

- Excellent understanding of the process landscape and SDAs.

- Desired Technologies: C# .NET, ASP .NET, JavaScript, jQuery, CSS, HTML, .NET MVC, RDBMS, MSSQL TSQL, PostgreSQL PG/PLSQL, MySQL) & DB Design.

- Optional Technologies: VB .NET, Kendo UI.

(ref:hirist.tech)

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