Application Support Analyst
3 weeks ago
We are seeking an Application Support Analyst to join our team. As an Application Support Analyst, you will be responsible for providing technical support to our users, resolving incidents, and ensuring the smooth operation of our applications.
Key Responsibilities
- Provide technical support to users, resolving incidents and problems in a timely manner
- Act as a functional consultant for internal implementation of applications under SAP, Workday, and other platforms
- Participate in implementation projects as a Tier 2 resource
- Analyze and resolve tier 2 incidents to resolution
- Ensure compliance with documented procedures
- Escalate faults or bugs to development or management teams
- Understand the importance of SLAs for customer communities
- Act as the dedicated point of contact for Application Software troubleshooting
- Ensure ongoing system performance and stability
- Monitor allocated procedures, review and update as necessary, and identify new procedures
- Identify and escalate issues to development or third-party vendors as required
- Manage user licenses, etc.
Requirements
- IT graduate or graduate with 4+ years of work experience in IT support
- Strong interpersonal and team skills
- Excellent verbal and written English
- Excellent communication and client-facing/customer service skills
- Proven ability to think logically
- Adaptable attitude, wanting to provide good service
- Stress tolerance and self-motivation
- Microsoft Systems - Excel, Word, Powerpoint is a must to have; Access and Visio could be a good to have
- Work knowledge on SAP Systems - Concur, CATS or Workday Application Modules - Financial Management, Spend Management, and Time Tracking Management
- Knowledge in testing of applications, especially Unit testing and User Acceptance Testing
- Relevant technical knowledge of finance systems
- Previous experience in a customer services role
- Ability to quickly learn new applications and technologies
- Analytical bend of mind to understand and resolve incidents
Language
- Required: English
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