Customer Support Executive
6 months ago
**Job Description: Customer Support Executive**
**Location**: Bhatar, Surat
**Company**: Costumer Support Executive
**Salary**: 20,000 to 25,000 INR per month
**Work Hours**: 10:00 AM to 7:00 PM
**Job Summary**:
**Responsibilities**:
- Provide prompt and courteous assistance to customers regarding product information, technical support, and troubleshooting.
- Identify and assess customer needs to provide appropriate solutions and recommendations.
- Guide customers through product installation, setup, and usage processes as needed.
- Follow up with customers to ensure their issues are resolved satisfactorily and in a timely manner.
- Escalate complex or unresolved issues to the appropriate departments for further investigation and resolution.
- Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Collaborate with cross-functional teams, including sales, technical support, and product development, to ensure a seamless customer experience.
- Stay updated on product features, updates, and enhancements to provide accurate information to customers.
- Participate in training sessions and workshops to enhance product knowledge and customer service skills.
**Requirements**:
- Proven experience in customer service or support, preferably in the IT industry.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong problem-solving and decision-making abilities, with a focus on customer satisfaction.
- Ability to multitask and prioritize workload in a fast-paced environment.
- Empathetic and patient attitude towards customer inquiries and concerns.
- Familiarity with CRM software and helpdesk ticketing systems is preferred.
- Bachelor's degree in Business Administration, Computer Science, or a related field is advantageous.
- Fluency in Gujarati, Hindi, and English languages is required.
- Ability to work independently and as part of a team, with a positive and collaborative attitude.
**Benefits**:
- Competitive salary with performance-based incentives.
- Opportunity for career growth and advancement within the company.
- Comprehensive training and support to enhance customer service skills.
- Friendly and collaborative work environment.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 2 years (required)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
**Speak with the employer**
+91 8758027011
-
Customer Support Executive
6 months ago
Bhatar, Surat, Gujarat, India Netsol IT Solutions Pvt. Ltd. Full time**Responsibilities**: - Diagnose and troubleshoot technical issues related to our products or services. - Collaborate with cross-functional teams to resolve complex technical problems. - Escalate unresolved issues to the appropriate internal teams and follow up until resolution. - Document and maintain records of customer interactions, technical issues, and...
-
Customer Support Executive
5 months ago
Surat, Gujarat, India Ompax Lifestyle Private Limited Full time**Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...
-
Customer Support Executive
5 months ago
Surat, Gujarat, India FASHION DREAM Full time**Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...
-
Customer Support Executive
3 weeks ago
Surat, Gujarat, India InfyOm Technologies Full time**More Than Just a Paycheck: Our Extensive Benefits**: **Your **Foundation**: 12 Paid Leaves + 12 Holidays Get Recharged and Celebrate Festivals with your loved ones. Birthday & Anniversary Leaves Time off to celebrate your special days with your family. Annual Compensation Review Your financial growth is also our priority. **Level **Up**: Monthly...
-
Customer Support Executive
6 months ago
Surat, Gujarat, India GM Infotech Full timeWe are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 9 AM to 6 PM, ensuring that our customers receive timely support during their preferred...
-
Customer Support Executive
2 months ago
Surat, Gujarat, India eZee Technosys Full timeJob Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...
-
Customer Support Executive
2 months ago
Surat, Gujarat, India eZee Technosys Full timeJob Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...
-
Customer Support Executive
1 month ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full timeAs a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...
-
Customer Support Executive
2 months ago
Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full timeAs a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...
-
Customer Support Executive
5 months ago
Surat, Gujarat, India eZee Technosys Full time**Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...
-
Customer Support Executive
2 weeks ago
Surat, Gujarat, India Assignedge Network Pvt Ltd Full time**Job Title**: Customer Support Executive **Location**: Surat **Education Requirement**: Bachelor’s Degree **Salary Range**: ₹25,001 to ₹30,000 per month **Experience Required**: 2-3 Years **Gender Preference**: Female As a **Customer Support Executive**, you will be responsible for providing excellent customer service and ensuring customer...
-
Customer Support Executive
6 months ago
Surat, Gujarat, India FlightPath Travel Full timeA customer support executive supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Customer Service Responsibilities**: Maintaining a positive, empathetic,...
-
Customer Support Executive
5 months ago
Surat, Gujarat, India Implies Solution Full timeExperience : Fresher to 6 month Only **Female** preferred. Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints -...
-
Customer Support Executive
2 months ago
Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time**Key Responsibilities**: **Customer Assistance**: Provide accurate information about product features, functionalities, and services. Ensure high levels of customer satisfaction by resolving concerns effectively. **Issue Resolution**: Troubleshoot and resolve customer complaints or issues related to the product, ensuring timely and efficient...
-
Customer Support Executive
5 months ago
Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full timeStrong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous customer support experience is a plus. Positive attitude and...
-
Customer Support Executive
6 months ago
Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full timeStrong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous customer support experience is a plus. Positive attitude and...
-
Customer Support Executive
5 months ago
Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full timeStrong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous customer support experience is a plus. Positive attitude and...
-
Customer Support Executive
5 months ago
Surat, India Growder Technovations Private Limited Full timeJob role : Logistic Executive (4-6 Yrs Exp) Location, Varachha, Surat **Role & responsibilities** - Responsible and accountable for Customer Satisfaction pertaining to all support activities for multiple customers. - Effective customer interaction customers and guiding them about PDS functions as a brand and its products. - Build sustainable relationships...
-
Customer Support
4 weeks ago
Kamrej, Surat, Gujarat, India Cowberry Industries Pvt Ltd Full time**Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify,...
-
Customer Support Executive
5 months ago
Surat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time**Job Title**: Customer Support Executive **Requirements**: Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous...