Customer Support Executive
2 weeks ago
**Responsibilities**:
- Diagnose and troubleshoot technical issues related to our products or services.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Escalate unresolved issues to the appropriate internal teams and follow up until resolution.
- Document and maintain records of customer interactions, technical issues, and solutions in the ticketing system.
- Develop and maintain a deep understanding of our products, services, and technical infrastructure.
- Assist in creating and updating knowledge base articles, FAQs, and troubleshooting guides.
- Participate in on-call rotation schedules to provide after-hours support when necessary.
- Proactively identify opportunities to improve processes, tools, and systems to enhance the overall customer experience.
- Stay updated on industry trends, best practices, and emerging technologies to continuously enhance skills and knowledge.
**Qualifications**:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a technical support role, preferably in a software or technology company.
- Excellent problem-solving skills and ability to analyze complex technical issues.
- Exceptional customer service and communication skills, both verbal and written.
- Ability to work independently with mínimal supervision and as part of a team.
- Experience with ticketing systems and remote support tools.
**Job Types**: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Supplemental pay types:
- Commission pay
Work Location: In person
**Speak with the employer**
+91 8511150275
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