Customer Support Executive

3 months ago


Surat Gujarat, India FlightPath Travel Full time

A customer support executive supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

**Customer Service Responsibilities**:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Knowing our website and services inside and out so that you can answer questions. Keeping Accurate records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Ensure customer satisfaction and provide professional customer support.

Creating Tickets for escalated queries and logging them to Edesk.

Tracking customer orders and providing information to the customer.

Creating returns labels for customers.

Understand the different returns process for shops and online.

To answer calls and resolve over the phone, any that cannot be resolved straight away create a ticket on Edesk to inform the customer and change the status to TO DO so that core team can

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Evening shift
- UK shift

Application Question(s):

- excel Knowledge

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



  • Surat, Gujarat, India Ompax Lifestyle Private Limited Full time

    **Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...


  • Surat, Gujarat, India FASHION DREAM Full time

    **Summary**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. **Responsibilities**: - Provide...


  • Surat, Gujarat, India GM Infotech Full time

    We are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 9 AM to 6 PM, ensuring that our customers receive timely support during their preferred...


  • Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...


  • Surat, Gujarat, India eZee Technosys Full time

    **Overview**: Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium sized accommodation businesses. With more than 390+Team members, 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages...


  • Surat, India InfyOm Technologies Full time

    Exp:Fresher We are looking for Customer Support Executive with excellent written English communication skills. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support through various communication channels. This role requires flexibility to work in shifts, including weekends and holidays, to ensure...


  • Surat, Gujarat, India Implies Solution Full time

    Experience : Fresher to 6 month Only **Female** preferred. Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints -...


  • Surat, India GM Infotech Full time

    We are seeking a highly skilled and dedicated Customer Support Executive to join our team. As a Customer Support Executive, your primary responsibility will be to provide exceptional service and assistance to our valued customers. You will be working in a night shift from 3 PM to 12 AM, ensuring that our customers receive timely support during their...


  • Surat, India Growder Technovations Private Limited Full time

    Job role : Logistic Executive (4-6 Yrs Exp) Location, Varachha, Surat **Role & responsibilities** - Responsible and accountable for Customer Satisfaction pertaining to all support activities for multiple customers. - Effective customer interaction customers and guiding them about PDS functions as a brand and its products. - Build sustainable relationships...


  • Surat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Job Title**: Customer Support Executive **Requirements**: Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous...


  • Surat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Job Title**: Customer Support Executive **Requirements**: Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous...


  • Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous customer support experience is a plus. Positive attitude and...


  • Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous customer support experience is a plus. Positive attitude and...


  • Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous customer support experience is a plus. Positive attitude and...

  • Customer Support

    4 months ago


    Surat, Gujarat, India AHRC Pvt Ltd Full time

    **Customer Interaction**: - Respond to customer inquiries and issues via chat in a professional, courteous, and efficient manner. - Provide timely and accurate information to resolve customer queries and concerns. - Offer assistance with product information, troubleshooting, and technical support as needed. - Someone who has knowledge of accounting too. -...


  • Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous customer support experience is a plus. Positive attitude and...


  • Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Strong problem-solving skills. Fluent in English, both verbal and written. Exceptional communication abilities. Customer-centric mindset. Quick learner and adaptable. Basic computer skills. Ability to work in a fast-paced environment. Team player with good collaboration skills. Previous customer support experience is a plus. Positive attitude and...


  • Athwa, Surat, Gujarat, India Growder Technovations Private Limited Full time

    Role: Customer Support Executive (0-1 Yrs Exp) Job Location : Surat **Customer Care Executive Responsibilities**: - Offer a best customer support or customer care. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service...


  • Bhatar, Surat, Gujarat, India Minds Mapper Full time

    **Job Description: Customer Support Executive** **Location**: Bhatar, Surat **Company**: Costumer Support Executive **Salary**: 20,000 to 25,000 INR per month **Work Hours**: 10:00 AM to 7:00 PM **Job Summary**: **Responsibilities**: - Provide prompt and courteous assistance to customers regarding product information, technical support, and...

  • Customer Support

    3 months ago


    Surat, Gujarat, India FlightPath Travel Full time

    A customer service Advisor supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Customer Service Responsibilities**: - Maintaining a positive, empathetic,...