Travel Desk Associate

2 months ago

Bengaluru Karnataka, India Indian Institute for Human Settlements Full time

The position will be part of the Administration function at IIHS, and will be responsible for driving and supporting travel and admin-related activities and processes to address institutional needs.

This is a contractual position for an initial term of 11 months, renewable on mutual consent, with the potential to turn into a regular position over time.

**Activities and Tasks**

Responsibilities would include, but not be limited to, the following:

- Serving as the initial point of contact for day-to-day queries related to all travel needs; managing internal stakeholders at all job levels across the institution;
- Handling finance and accounting processes for the travel department; leading the travel reconciliation process;
- Coordinating and partnering with other internal support teams; handling all process related queries and ensuring compliance on process and regulations;
- Assisting in regular reviews and updating of all travel processes;
- Maintaining vendor trackers, processing vendor payments, and scheduling and maintaining records of quarterly vendor reviews;
- Escalating time-sensitive issues and contributing to travel emergency responses;
- Enforcing compliance, mitigating travel risks, and implementing cost-saving measures for travel, with guidance from the manager;
- Coordinating overall logistics for group travel requests related to training, field and study trips;
- Assisting the Manager with reviews and updates on industry related policies and practices, and streamlining the same to ground staff;
- Drafting internal communications, including monthly travel newsletters and other office announcements;
- Mentoring and coaching of younger team members;
- Taking up any additional responsibility that the Supervisor may set from time to time;
- Providing support to other IIHS activities including academics, research, training, practice, operations and others;
- Participating in all activities of Institution-Building at IIHS; carrying out tasks as assigned by IIHS; and travelling on IIHS work within the country as and when needed.

**Structure and Reporting**

The associate will be an External Consultant coordinating with the Manager - Administration at IIHS and will be required to collaborate effectively with a diverse group of internal teams and external individuals/organizations, and students.

**Person Specification**
- A Graduate’s degree in any discipline;
- Work experience of 1- 4 years in travel management;
- The capability to interact, communicate and negotiate effectively;
- The ability to communicate comfortably in English and Kannada (mandatory); Hindi would be an added advantage;
- Proficiency in Microsoft Office, including Word, Excel and PowerPoint (necessary); also expertise in the use of digital and social media to achieve functional objectives.

This is a contractual position for an initial term of 11 months, renewable on mutual consent, with the potential to turn into a regular position over time. This offer is on an exclusive basis, which implies that other professional assignments (whether compensated or not) that bear a potential conflict of interest with IIHS cannot be undertaken.

The search will remain open until the position is filled.

**Location**

This position is based in Bengaluru and may entail travel to other locations in India.

**Review and Assessment**

**Diversity Policy

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