Travel Desk Executive
2 weeks ago
**Position**: Travel Desk Associate (Inbound Process)
**Experience**: Fresher - 3 Years
**Salary**:Fresher** (20K CTC/per month) / **Experienced** (40K CTC/per month)
**Job Location**:Bangalore
**Walk In Date & Location - 12 /11/2024 (Tuesday), Halasuru, Bangalore - 560 008**
**Hiring Type**:Permanent Position
**Shift**: Rotational
**Responsibilities**:
- **Booking Management**: Facilitate travel reservations, ticketing, and itinerary planning while ensuring accuracy and compliance with the company's policies and industry standards.
- **Issue Resolution**: Handle and resolve customer complaints, concerns, and escalations efficiently and professionally, aiming to provide satisfactory solutions and maintain a positive customer experience.
- **Product Knowledge**: Acquire a deep understanding of various travel destinations, airlines, hotels, car rentals, and travel packages to offer personalized recommendations and enhance customer satisfaction.
- **Process Improvement**: Continuously review and analyze processes to identify areas for improvement, suggesting innovative solutions to enhance operational efficiency and customer satisfaction.
- **Quality Assurance**:Conduct regular audits of customer interactions to ensure adherence to service quality standards, compliance with policies, and adherence to best practices.
- **Training and Mentoring**: Provide guidance, training, and support to junior associates to help them develop their skills and improve overall team performance.
- **Reporting**: Generate reports on key performance indicators (KPIs), customer feedback, and service metrics, presenting findings to management and recommending actionable improvements.
- **Adaptation to Industry Trends**:Stay up-to-date with industry trends, travel regulations, and changes in policies to provide accurate and current information to clients.
**Requirements**:
- Bachelor's degree in any field
- Proven experience in a BPO environment.
- Strong communication skills, both written and verbal, with proficiency in the local language and English (additional language proficiency may be an advantage).
- Excellent problem-solving abilities and the capacity to work under pressure while maintaining composure.
- Familiarity with various travel booking systems, reservation software, and customer relationship management (CRM) tools.
- Customer-centric approach with a passion for delivering top-notch service.
- Ability to multitask, prioritize, and manage time effectively.
- Leadership and mentoring skills to guide and support junior team members.
- Flexibility to work in shifts and handle 24/7 customer support operations if required.
Feel free to contact us for any further required details in this regarding.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Shift allowance
Work Location: In person
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