Helpdesk Associate

3 weeks ago


Gurugram Haryana, India NTT DATA Full time

**Roles & Responsibilities**
- Attend calls assigned by Service Desk.
- Ensure calls are resolved within SLA
- Experience in assemble and de-assemble Desktop and Laptop computer hardware.
- Printer troubleshooting, toner replacement.
- Incident and Change Request support to users.
- Experienced to communicate and manage vendor support.
- Willing to extend standard working hours whenever applicable to ensure IT services are up and running.**Skillset Required**:

- Minimum 2 years' experience
- Troubleshoot desktop and laptop hardware.
- Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.Working experience in MS Excel and PowerPoint.**Education (Essential)**Technical graduate / Technical Diploma**Expereince **1 - 3 Years **Support **India**Shift Timings (24*6) /Australian and New Zealand)**18*6**Language Requirements (Primary/Secondary)**English, Hindi **Shift Timings (24*6) /Australian and New Zealand)**24*7**Language Requirements (Primary/Secondary)**English, Hindi



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