Associate - Technical Helpdesk Support Engineer

4 weeks ago

Gurugram, India Macquarie Group Full time

Technical Helpdesk Support Engineer

Join a customer-first team as a Technical Helpdesk Support Engineer to drive and maintain the tech assist service, which delivers support for technical desktop, voice, and computer systems.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

What role will you play?

As a Helpdesk Engineer, you will collaborate with various teams across the Macquarie lines of business to support their desktops/VDIs and mobile devices. You will be responsible for diagnosing and troubleshooting technical issues, including account setup, laptop/phone configuration, and network configuration.

You will monitor and resolve computer system issues, ensuring that all incidents are properly logged and that accurate records of interactions and resolution steps are maintained. Additionally, you will follow up with business users to confirm their IT systems are fully functional after troubleshooting. You will also document technical knowledge in the form of notes and manuals. Furthermore, you will provide on-site support for AV systems during events, town halls and meetings.

What you offer

5+ years of experience in IT technical desktop support with solid troubleshooting skills. Hands-on experience with Windows and Mac OS environments. Good understanding of computer systems, mobile devices (iOS), and other tech products. Knowledge of Microsoft technologies (Windows 10, Office 365, and Active Directory). Familiarity with remote desktop applications and IT help desk software (e.g., Virtual Desktop, Remedy, ServiceNow). Excellent communication skills (both verbal and written). Strong problem-solving skills with the ability to provide novel ideas to solve problems. Strong stakeholder engagement and presentation skills, as well as proven analytical and problem-solving abilities. Additional certification in Microsoft, MacOS, or similar technologies is a plus.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

Hybrid and flexible working arrangements One wellbeing leave day per year Paid parental leave as well as benefits to support you as you transition to life as a working parent Paid volunteer leave and donation matching Other benefits to support your physical, mental and financial wellbeing Access a wide range of learning and development opportunities Employee Assistance Program, a robust behavioural health network with counselling and coaching services Recognition and service awards

About the Corporate Operations Group

In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.

Our commitment to Diversity, Equity and Inclusion 

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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