Principal Technical Support Engineer

Found in: Talent IN C2 - 2 weeks ago

Gurugram, India Avaya Full time
About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at .

Job Description

The role requires an exceptional ability to manage/support project execution and delivery often in intensely competitive environments. As a leading remote/on-site delivery engineer, the candidate needs to increasingly master a confident balance between deep technical expertise across multiple Avaya products and strong interpersonal consultative skills. The role demands adept project execution and delivery across multiple customer locations and remote/onsite support to the remote consultants and other stakeholders. After the successful implementation of the project, the engineer should be able to resolve or support the team in resolving/debugging the aforesaid support issues

Roles & Responsibilities

• Identifies, analyzes, and resolves moderately complex problems with business communication systems..
• Provide MACD support to internal & external customers.
• Responsible to work with all stake holders & partners supporting end-user installations, configuration & programming changes.
• Responsible for Onsite/offsite Support on Avaya Voice related solution.
• Provide regular updates on project responsibilities and dependencies.
• Handle technical escalations & technical issues escalated by team members.
• Contribute significantly to client satisfaction and interface with clients with defined tasks.

Job Information

Job Code: 00255943

Job Family: Services

Job Function: Services Engineering

Candidate Requirements


• Should have 4- 8 years of relevant experience in the telecom profile; Working on AVAYA Aura Core Session Manager/endpoints/Communication Manager, Avaya Gateways G700/G450, S83xx,84xx,85xx,87xx,88xx, one-X products, Avaya Aura Messaging, AVP, Avaya Control Manager, WFO, ACR, CMS, AES, AADS, Presence Services, Utility Server, Avaya Experience Portal, IX Messaging,
• Networking Skills: TCP/IP, Session Initiation Protocol, H.323
• Candidates must have a proven track record (formal Nortel/AVAYA/Cisco training if possible) of Installation and maintenance across the Avaya/Nortel product range.
• Any of the Avaya Certification: ACSS, ACIS, ACSE.
• Good Analytical skills with demonstrated problem solving capabilities.
• Strong technical background, Good understanding and knowledge of Software Architecture, Integration capabilities and Data models.
• Excellent case management skills & able to work independently.
• ITIL model of service delivery, understanding of SLA’s, contracts. Exposure to supporting global customers, working 24*7 environment.
• Must at least have a Bachelor's degree in Engineering (Computer science or related technical field)/MCA
An individual contributor who provides advance remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium - complex solutions for customer reported incidents with multiple products. Has complete understanding of the functionality and usage of multiple products or products in conjunction with associated products within the customer network. Independently works on problems of diverse scope. Provides coaching to lower level engineers and are available to work on special projects.

Experience 4 - 5 years of experience and a Bachelors degree or equivalent or a 2 years of experience and a Masters degree or equivalent Education Bachelor degree or equivalent experience Master degree or equivalent experience

  • Principal Technical Support Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago

    gurugram, India Avaya Full time

    About Avaya Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem...

  • Principal Engineer

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is an exciting and challenging opportunity to work in a collaborative, agile and forward thinking team environmentWith your software development background, you’ll be delivering software components to enable the delivery of platforms, applications and services for the bankAs well as developing your technical talents,...

  • Principal Software Engineer, Nifty Gateway

    Found in: Whatjobs IN C2 - 2 weeks ago

    gurugram, India GEMINI Full time

    Department : Nifty Gateway Nifty Gateway is the premiere, all-in-one platform that makes it easy to buy, sell, and store digital art and collectibles, otherwise known as Nifties (or NFTs). Nifty Gateway was founded by Duncan and Griffin Cock Foster in 2018, and acquired by Gemini in 2019, with the belief that crypto networks and the blockchain...

  • Principal Software Engineer, Nifty Gateway

    Found in: Talent IN C2 - 2 weeks ago

    Gurugram, India GEMINI Full time

    Department : Nifty Gateway Nifty Gateway is the premiere, all-in-one platform that makes it easy to buy, sell, and store digital art and collectibles, otherwise known as Nifties (or NFTs). Nifty Gateway was founded by Duncan and Griffin Cock Foster in 2018, and acquired by Gemini in 2019, with the belief that crypto networks and the blockchain have...

  • Principal Engineer, VP

    Found in: beBee S IN - 6 days ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal Engineer, Vice PresidentAs a Principal Engineer, you’ll set the strategic direction of the team, supported by the senior technical membersYou’ll take responsibility for the end-to-end delivery of strategic and tactical projects, delivering agreed business outcomes and coordinating various technology and change teams to achieve...

  • Principal Software Engineer, Security

    Found in: Whatjobs IN C2 - 2 weeks ago

    gurugram, India GEMINI Full time

    Department : Information Security In the emerging industry of digital assets, there is nothing more important than trust. The Gemini security team forms the backbone of trust. In fact, Gemini’s very first hires were security specialists and we continue to tackle unique challenges in the crypto space. Our team ensures that our customers, clients,...

  • Principal Software Engineer, Security

    Found in: Talent IN C2 - 2 weeks ago

    Gurugram, India GEMINI Full time

    Department : Information Security In the emerging industry of digital assets, there is nothing more important than trust. The Gemini security team forms the backbone of trust. In fact, Gemini’s very first hires were security specialists and we continue to tackle unique challenges in the crypto space. Our team ensures that our customers, clients, and...

  • Principal Engineer

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is a challenging role that will see you design and engineer software with the customer or user experience as the primary objectiveYou’ll actively contribute to our architecture, design and engineering centre of excellence, collaborating to improve the bank’s overall software engineering capabilityYou’ll gain valuable...

  • Principal Engineer

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is a challenging role that will see you design and engineer software with the customer or user experience as the primary objectiveYou’ll actively contribute to our architecture, design and engineering centre of excellence, collaborating to improve the bank’s overall software engineering capabilityYou’ll gain valuable...

  • Principal Engineer, VP

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is a challenging role that will see you design and engineer software with the customer or user experience as the primary objectiveYou’ll be playing a major role in the engineering centre of excellence, collaborating to improve the bank’s overall software engineering capabilityYou’ll gain valuable stakeholder exposure...

  • Principal Engineer, VP

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is a challenging role that will see you design and engineer software with the customer or user experience as the primary objectiveYou’ll be playing a major role in the engineering centre of excellence, collaborating to improve the bank’s overall software engineering capabilityYou’ll gain valuable stakeholder exposure...

  • Support Engineer, SFT

    Found in: Whatjobs IN C2 - 1 day ago

    gurugram, India ADCI - Haryana Full time

    JOB DESCRIPTIONAmazon India is seeking world class Support Engineers for their EasyShip Development team located in Gurgaon. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer facing systems. He/she will have experience working in a busy online operations...

  • Support Engineer, SFT

    Found in: Talent IN C2 - 2 days ago

    Gurugram, India ADCI - Haryana Full time

    JOB DESCRIPTION Amazon India is seeking world class Support Engineers for their EasyShip Development team located in Gurgaon. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer facing systems. He/she will have experience working in a busy online operations...

  • Principal Engineer, VP

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is a challenging role that will see you design and engineer software with the customer or user experience as the primary objectiveYou’ll be playing a major role in the engineering centre of excellence, collaborating to improve the bank’s overall software engineering capabilityYou’ll gain valuable stakeholder exposure...

  • Principal Engineer, VP

    Found in: beBee S IN - 1 day ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is a challenging role that will see you design and engineer software with the customer or user experience as the primary objectiveYou’ll be playing a major role in the engineering centre of excellence, collaborating to improve the bank’s overall software engineering capabilityYou’ll gain valuable stakeholder exposure...

  • Principal Engineer, VP

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is a challenging role that will see you design and engineer software with the customer or user experience as the primary objectiveYou’ll actively contribute to our architecture, design and engineering centre of excellence, collaborating to improve the bank’s overall software engineering capabilityYou’ll gain valuable...

  • Support Engineer, SFT

    Found in: beBee S IN - 2 days ago

    Gurugram, India Amazon Full time

    DESCRIPTIONJOB DESCRIPTION Amazon India is seeking world class Support Engineers for their EasyShip Development team located in Gurgaon. The ideal candidate is expected to provide quality first-tier systems and event management for the global technical operations of various customer facing systems. He/she will have experience working in a busy online...

  • Principal Engineer, VP

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is a challenging role that will see you design and engineer software with the customer or user experience as the primary objectiveYou’ll actively contribute to our architecture, design and engineering centre of excellence, collaborating to improve the bank’s overall software engineering capabilityYou’ll gain valuable...

  • Principal Engineer, VP

    Found in: beBee S IN - 3 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is an exciting and challenging opportunity to work in a collaborative, agile and forward thinking team environmentWith your software development background, you’ll be delivering software components to enable the delivery of platforms, applications and services for the bankAs well as developing your technical talents,...

  • Principal Engineer, VP

    Found in: beBee S IN - 4 weeks ago

    Gurugram, India NatWest Digital X Full time

    Join us as a Principal EngineerThis is an exciting and challenging opportunity to work in a collaborative, agile and forward thinking team environmentWith your software development background, you’ll be delivering software components to enable the delivery of platforms, applications and services for the bankAs well as developing your technical talents,...