Helpdesk Associate

4 weeks ago

Gurugram, India Sago Full time

We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a Panel-Helpdesk Associate to join our team in India and contribute to our global success.

We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and doers who don’t do status-quo. Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.

As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients’ wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.

KEY JOB RESPONSIBILITIES:

Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service Effectively assess respondent needs and consistently provide accurate, valid, and complete information, aiming to resolve issues with as few touch points as possible Work with internal teams to troubleshoot issues that impact respondent experiences Escalate complex issues appropriately and follow up to ensure timely resolution Learn and stay up-to-date on Sago’s technologies and procedures Follow appropriate communication procedures, guidelines, and policies Other duties as assigned

CORE COMPETENCIES:

The ideal candidate will have strong technical skills and enjoys working closely with people Technology savvy Ability to multi-task and work effectively in a fast-paced environment Strong English communication skills – written and spoken

Experience:

Minimum 1 year Experience in market research a plus. Experience with customer service ticketing software a plus

Shift: 6:30 pm - 3:30 am

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