Helpdesk Associate

L1 Helpdesk Support - Associate - Should have good analytical and decision making skills - Should have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groups - Should be willing to work in 24 x 7 environment with rotational shifts and roster off's

POSITION OVERVIEW : L1 Helpdesk Support - Associate Experience Required : 1-3 Years Responsibilities: Should be able to manage customer tickets related to client's applications and software. Engage with L2/L3 teams to discuss complex tickets and follow-up with other groups as needed Should have good analytical and decision making skills Should have good...

POSITION OVERVIEW : L1 Helpdesk Support - Associate Experience Required : 1-3 YearsResponsibilities:Should be able to manage customer tickets related to client's applications and software.Engage with L2/L3 teams to discuss complex tickets and follow-up with other groups as neededShould have good analytical and decision making skillsShould have good knowledge...

**Roles & Responsibilities** - Attend calls assigned by Service Desk. - Ensure calls are resolved within SLA - Experience in assemble and de-assemble Desktop and Laptop computer hardware. - Printer troubleshooting, toner replacement. - Incident and Change Request support to users. - Experienced to communicate and manage vendor support. - Willing to extend...

**Roles & Responsibilities** - Resolve customer service issues and skillfully manage complex customer service problems. - Manage customers' expectations and experience in a way that results in high customer satisfaction. - Research, document, and escalate cases according to procedure. - Actively participate in job-related training. - Review support cases for...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients._**_ _**_Powered by our purpose - the relentless pursuit of a world that works better for people...

Provide exceptional customer service to Sago respondents, aiming to drive respondent satisfaction and retention.Requirements Key Job Responsibilities: · Intake, triage, investigate, and respond to inquiries directed to Sago’s respondent help desk, maintaining our company’s reputation for high-quality service· Effectively assess respondent needs and...

Job Description : - Provides IT support to internal users.- Should be comfortable interacting with international customers in English language.- Will be part of a global support operations group virtual team with peers from Neolytix offices globally. Experience & Qualifications :- Candidate should have excellent communication.- Good Knowledge of...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

**JOB DESCRIPTION: - ** **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions...

Job Description Experience 3-4 years of relevant experienceSkills and Responsibility Service desk experience in providing telephonic/remote support to customers Excellent communication and email writing skillManaging the central mailbox and addressing the user queriesTrack the incidents to conclusion in line with SLAs and quality standards Good knowledge...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's Degree **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

**Company Description** Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global **Job Description** Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor's...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients._**_ _**_Powered by our purpose - the relentless pursuit of a world that works better for people...

About usWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget.  We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started. Builder.ai was voted as one of...

About usWe’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.  was voted as one of 2023’s ‘Most...

**You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...