Bank Follow Up Officer

3 weeks ago


Kochi Kerala, India ZEAK US Full time

**Bank Follow-Up Officer**
**Location**: Ernakulam, Kerala
**Salary**: ₹15,000 - ₹20,000 per month
**Gender**:Male**preferred
**Experience**: Freshers or Experienced

**Job Overview**:
**Key Responsibilities**:

- Maintain accurate records of **customer communications** and follow-up actions.
- Assist customers with **queries and concerns**, offering solutions as needed, and ensuring their needs are met.
- Work closely with the **banking operations team** to ensure smooth processing and completion of tasks.
- Provide feedback to management regarding customer issues, service improvement opportunities, and any operational challenges.
- Ensure that all activities are conducted in compliance with **banking regulations** and company policies.
- Assist with **general administrative duties** and documentation, as required.
- Report **daily/weekly progress** to the concerned supervisor or department.

**Key Requirements**:

- Strong **communication skills** (both verbal and written).
- Ability to handle **customer queries** and provide clear and efficient follow-up.
- Basic knowledge of **banking processes** and regulations.
- **Organizational skills** with attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- **Proficiency in MS Office** and basic computer operations.
- Ability to work independently and as part of a team.
- **Fluency in English** and **Malayalam** is required (additional languages are a plus).

Pay: ₹15,000.00 - ₹20,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7012483591



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