Collections-collections Officer-sli

1 week ago

Kochi, India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Collections-Collections Officer-SLI (221_705_100098)

**Office Location**: Kalamassery Cochin (Branch)

**Position description**:
Sr Collection Officer-Unsecured

**Primary Responsibilities**:

- Meet the Business Targets of Resolution, Rollback and Normalization Follow up for Settlement and Pre NDC Conversions
- Capture accurate Feedbacks and trails in Collection System 100% coverage on accounts Increase and provide appropriate Attempt Intensity on Accounts.
- Provide Accurate Reason Codes and feedbacks on Accounts Follow up on exception cases

**Additional Responsibilities**:

- Coverages-Trails-Intensity

**Educational qualifications preferred**
- **Category**: Bachelor's Degree
- **Academic score**: Pass
- **Institution tier**: Any

**Required Certification/s**:
**Required work experience**
- **Industry**: Banking/NBFC Preferred
- **Role**: Collections/Customer Service
- **Years of experience**: 0 to 2

**Key Performance Indicators**:
Resolution, Rollback & Normalization

**Required Competencies**:
Result Orientation, Team Work, Customer Service

**Required Knowledge**:
Excel and MS office

**Required Skills**:
Negotiation skills, communication skills, Influencing skills & Time Management

**Required abilities**
- **Physical**: Travel if required

**Specific requirements**
- **Travel**: Travel if required
- **Vehicle**: NA

**Other details**
- **Contract Types**: Permanent
- **Compliance Related**: No
- **Union Affiliation**: No

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