Customer Support Executive

7 months ago


Panchkula, India Uengage Services Pvt.Ltd Full time

**What is required to do the job**:

- Relevant experience
- Strong command of written and verbal English
- Friendly and welcoming manner with clients / customers
- Ability to maintain a calm and polite manner in stressful situations
- Ability to explain complex concepts in a clear, simple manner to customers
- Great problem-solving abilities

**What you’ll be doing**
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Contacting customers to give them accurate feedback on the progress of the inquiries.
- Providing overall great customer experience
- Ensuring customer issues are resolved in a timely manner

KPI
- Customer Satisfaction
- Handling quires within the TAT
- Ensuring the TAT is not breached
- Client Retention
- Putting New offers and announcement on social media

**What you will get**:

- Career Growth
- Best is industry Financial Renumeration
- Great Perks + Performance bonuses altogether
- Flexible working hours
- Health Insurance
- Great Team to work and chill with

Pay: ₹17,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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