Customer Grievance Officer

Key Deliverables Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend...

Customer Grievance Officer - JD Airtel Payments Bank Key Deliverables Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of...

Responsible for one or more districts and will visit the designated locations in each district for defined duration - Will take care of operations activities in assigned geography - Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. - CGO in their capacity...

Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines - Responsible for one or more districts and will visit the designated locations in each district for defined duration - Will take care of operations activities in assigned geography - Will attend all...

Key Deliverables Resolving queries end to end and ensure zero repeat and escalations. CGO is also responsible for managing customer grievances in the defined timelines Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend...

Responsible for one or more districts and will visit the designated locations in each district for defined duration Will take care of operations activities in assigned geography Will attend all complaints coming from customers. CGO will collate complaints submitted in the access point and share with the central team through CRM. CGO in their capacity as...

Accessibility - Availability as per defined plan. Defined plan for the district for the month. - Timely resolution - Laid down query/complaint resolution process shall be followed to ensure timely grievance redressal - NPS- Deliver aspirations on customer engagement score - Driving financial literacy and customer awareness on Bank products - Time to resolve...

Customer Service Officer-(WD55574) Job Purpose •Execute all aspects related to branch operations in a timely and effective manner •Ensure effective customer service Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers Key Accountabilities Contribute to efficient...

Roles and Responsibilities Key Responsibilities: Grievance / Regulatory /SR Management Complaint Handling CRM SR Management (ensuring closure SR within TAT) FC, Part-payment, Conversion Rate Set activity Handling BPR (Business Process Re-Engineering) activities Handling audits Knowledge and skills desired : Defining operational strategy & execution...

**Job title**:Customer Care Operations **Experience**:1-4 Years **Location**:Fazilpur Jharsa, Gurgaon **Company Profile**: We are an emerging e-commerce brand in the luggage space and growing well. Our design philosophy is to create products that make the travel experience better, enabling smoother transit & better organization on a trip. Our core...

Completing end to end Targets. - Outbound call process (min. 100 - 150 calls in a day). - Fetching out References. - Completing 2 hours connected call duration by the day end. - Responsible for the student Help/ issues over calls. - Grievance handling/ query handling based on the academics and curriculum. - Fetching out References and taking feedback from...

Roles & Responsibilities - Completing end to end Targets. - Outbound call process (min. 100 - 150 calls in a day). - Fetching out References. - Completing 2 hours connected call duration by the day end. - Responsible for the student Help/ issues over calls. - Grievance handling/ query handling based on the academics and curriculum. - Fetching out References...

Roles & Responsibilities - Completing end to end Targets. - Outbound call process (min. 100 - 150 calls in a day). - Fetching out References. - Completing 2 hours connected call duration by the day end. - Responsible for the student Help/ issues over calls. - Grievance handling/ query handling based on the academics and curriculum. - Fetching out References...

2-4 years in customer service Customer engagement, customer query handling, customer delight, Holiday planning, service camps, grievance resolution, Customer payments, Customer reports etc Holiday and Travel industry experience preferred **Salary**: ₹30,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...

**Rolls and Responsibilities**: - Strong knowledge of medical equipment. - Deepening relationships with the existing customer base of the company. - Should be able to provide customers with detailed information on products, services & offers. - Ability to handle all customer queries and complaints and resolved with in TAT. - Ability to up-sell a company...

**We Have Urgent Vacancy of Welfare Officer.** **Exp - 0-5 Yrs** **Salary - 25-45000 PM** **Qualification - MSW** **Location - Gurgaon** Roles and Responsibilities - Puts forward the grievances & recommendations of employees to management and help management take right decision. - To establish effective communication between management and workers in...

ob Description Functional responsibilities 2. Outcall customers to provide resolution. 3. Coordinate with other departments - especially Airport, call center, and finance to resolve customer complaints and queries and provide resolution to customers. 4. Responding to the high volume of customer queries and complaints Behavioural competency 1. Eagerness...

JLL supports the Whole You, personally and professionally. **Position**: CRE, City Name. **Business**: Property and Asset Management, City Name. Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback /...

Addition of new Clients and retention of existing clients. - Make reports on Excel, work on portals, Google sheets. - Take orders and make Invoice of finalized ones. - Attend calls & revert to E-mails professionally to provide information about products and services, obtain details of Customer complaints. - Identify the problem in depth and follow up to...

Key Jobs to be done- Enforce the Board approved Grievance redressal policy in the Bank Monitor the handling of RBI Complaints in Bank , both in quantitive and qualititve aspects Update management on the progress of complaints (TAT, important notifications from RBI, Challenges in resolving complaints) Review all level 2 and above complaints for...