Customer Care Executive
2 weeks ago
**Job title**:Customer Care Operations
**Experience**:1-4 Years
**Location**:Fazilpur Jharsa, Gurgaon
**Company Profile**:
We are an emerging e-commerce brand in the luggage space and growing well. Our design philosophy is to create products that make the travel experience better, enabling smoother transit & better organization on a trip. Our core distribution & marketing channels is digital, with specific emphasis on direct-to-consumer (own website).
**Responsibilities**:
- Interacting with the backend team to ensure customer delivery timelines are met & their grievances are taken care of.
- Working closely with product/delivery teams to understand and give input to introduce product changes, if any, based on customer service experience and feedback.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
- Specifying and building tools to improve the speed and quality of support.
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 2 years (required)
- E-Commerce: 2 years (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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