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Customer Relation Executive
3 weeks ago
Job Description:
- Responsible for proper counter display of jewellery.
- Responsible for supervising activities of counter sales.
- Sells products by establishing contacts by developing relationships with the prospects and
recommending solutions.
- Maintaining quality service by enforcing organization standards.
- Contribute to team efforts by accomplishing the counter targets as set by the organization.
- Achieve the showroom sales and operating expenses targets while maintaining focus on quality
of customer service in showrooms.
- Coordinate with merchandizing team to ensure the supply of merchandise to showroom as per
the demand.
- Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly
and annual basis.
- Responsible for high level of customer service and customer delight.
- Responsible for creating right shopping ambience in the showrooms.
- Adhere to reverse logistics (for old gold) guidelines as per the defined SOPs.
- Support in execution of any activities aimed at increasing sales.
- Execute processes to minimize losses due to shop lifting or pilferage.
- Ensure adherence to the showrooms standard operating procedures to drive efficiency and
utilize communication channels to provide upward feedback from time to time.
- Follow all showroom operations SOPs and work towards continuous improvement of the same.
- Responsible for all point of sales activities in the showroom which includes - sales transactions,
tracking customer orders and payments, registering sale and maintaining inventory updates,
providing service, handling old gold and after sales service, gathering consumer data for
feedback.
- Responsible for inventory management process in the showroom.
- Shall adhere to the standards established in terms of grooming, attendance and punctuality.
- Maintaining professional and technical knowledge of products by attending product trainings
and workshops.
- Act as a mentor and guide for counter sales executives.
**Job Types**: Full-time, Permanent
**Salary**: ₹9,889.11 - ₹33,707.21 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Borivali, Mumbai, Maharashtra (required)
Ability to Relocate:
- Borivali, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9108368928
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